Customer Service Advisor Full-time Job

Position: Customer Service Advisor

Team: Support

Location: Medellin

We are Concentrix. A technology innovator and global leader in providing AI-powered customer experience (CX) solutions to the world’s leading brands. With over 270,000 staff across 40+ countries, we create game-changing customer experiences that deliver exceptional outcomes for our clients. Find limitless opportunities, work with passionate people, and develop a rewarding career at Concentrix. Find Your Drive.

Summary: Our customer service advisors provide excellent and speedy customer service to a growing number of clients! Using a variety of channels, we handle our clients most sensitive requests to ensure a timely and positive resolution to any query!

Always learning, Always growing, Never bored

Responsibilities:

Resolve our client’s product issues and questions via Phone, email, online chat and social media channels

Communicate effectively and with empathy

Create amazing customer experiences and turn customers into raving fans!

Document and research customer cases as efficiently as possible

Participate actively in training and quality control sessions to improve KPI performance

Share information and insights to help develop internal strategies

Communicate effectively and clearly

Ability to explain basic computer tasks, software, hardware, etc.

Identify, troubleshoot, and resolve basic connectivity issues (network cable to the PC, can browse internet).

Qualifications:

High School Diploma.

Desirable Bachelor’s Degree.

Minimum 6 months of experience in customer service and customer care, in a call center setting (desirable).

Advanced communication and active listening skills (verbal, written).

Able to navigate through Windows operating systems; must be internet savvy

Proficiency using Microsoft Office suite.

Experience and working knowledge in CRM applications and tools (i.e. Salesforce, Zendesk, Remedy, Service Now, SAP, Oracle Siebel).

Concentrix is a technology innovator and global leader in providing AI-powered customer experience (CX) solutions to the worlds leading brands. With over 270,000 staff across 40+ countries, we create game-changing customer experiences that deliver exceptional outcomes for our clients. Find limitless opportunities, work with passionate people, and develop a rewarding career at Concentrix. Find Your Drive.