Specialist in Customer Service Full-time Job

Your impact:

Deliver a world-class level of service

Handle merchant questions and address complex problems efficiently

Drive merchant success in a manner that ensures team quota is attained and contributes towards organizational objective.

Monitor service KPIs

Communicate effectively within the team and cross-functionally

Skills we’re looking for:

Hands-on, passionate, and obsessed with excellence.

Must possess outstanding troubleshooting, problem-solving, and listening skills

Superior written and oral communication skills in Russian

Ability to maintain professional composure, charm, and presence under pressure

Highly organized, exceptional time management skills, and relentless drive for success

Proven customer relationship management skills

Excellent cross-functional communication skills.

Previous experience of 1-3 year in Sales

High Energy level with go getter attitude.

Knowledge in working on excel & CRMs.

Language Proficiency (written and spoken) in Russian & English.

Basic proficiency in computer operations.

Why join us?

This is a rare chance to join a leading player in the fintech industry in Kazakhstan. By joining Kaspi.kz you will be immersed in an outstanding company culture where talented professionals collaborate and grow.

Kaspi.kz the undisputed leader in mobile finance and e-commerce in Kazakhstan. Our mission is to improve peoples lives by offering innovative, mobile and easy-to-use products and services.
Over 14 million customers use the Kaspi.kz Super App every month to shop and manage their personal finances.
We are reinventing banking, payments and marketplace by combining a fully digital approach and deep customer understanding. We bring simplicity, innovation, and fairness to everything we do.
At Kaspi.kz you will join a team of world class leaders and build a great tech product that can make a difference for millions of people in Kazakhstan and beyond.
About Kaspi Pay:
Kaspi Pay team is a fast-growing and ambitious unit focused on enabling payments and commerce for millions of our merchants, big and small. From building best-in-class point-of-sale applications to complex money movement algorithms we make it seamless for merchants to transact on Kaspi.kz platform. In order to make Kaspi