Chat Bilingual Agent Full-time Job

Want to work from the comfort of your home? TTEC is now hiring chat agents. Chat agents use written online communication to interact with and assist customers on behalf of major companies. Our work-at-home positions are perfect for people seeking to combine work and life in a fulfilling way. Whether you’re looking for a long-term career, or a part-time job, we’re here to support you.

What does a Chat Bilingual Agent do?

As a TTEC Chat Bilingual Agent, you'll use your written online communication skills to respond to customer requests using a chat platform, research information and troubleshoot problems. Other responsibilities of a TTEC Chat Bilingual Agent include:

Understanding client products and/or services; answering questions

Troubleshooting problems by accessing account information and conducting online research

Escalating more complex issues to senior level support

Performing data entry and using software programs

Benefits of working with TTEC at home?

Great pay (bi-weekly)

Performance bonuses

Paid Training

Medical, dental, and vision coverage plus many other perks

Advancement opportunities – TTEC loves to promote from within

A fun, supportive, and encouraging team environment

About TTEC

Our employees span six continents and more than 80 countries, and we’re committed to hiring the best of the best. If you are ready to accept the challenge to serve our customers by resolving issues and providing solutions and this sounds like a good fit for you, then it’s time to apply!

What skills do I need to have?

Excellent written online communication and comprehension

Comfort navigating multiple systems to research information and troubleshoot problems

Exceptional keyboarding and internet navigation skills

Available equipment in your home include:

Minimum 20mbps download and 5mbps upload speed.

A Windows 10 or better operating system (sorry, Mac users).

A separate monitor for multitasking

All-in-one Computer/Laptop

Dual Core Intel or AMD Processor, minimum of 2.8 GHz speed

At least 4 GB of RAM

One or two wired headsets. (USB Headsets or 3.5 mm headset)

A webcam that has been tested with the device being used

Internet

Who We Are:

TTEC is a global provider of customer experience (CX) technology and services, delivering outcome-based solutions that help brands build loyalty, grow revenue, and drive operational efficiency. Decades of experience powering some of the world’s best CX organizations, combined with the TTEC Digital technology platform, help us deliver leaner, smarter and more impactful customer interactions. Whether it’s strategy consulting, technology deployment or the running of end-to-end operations, TTEC is the only global firm to deliver the Human Experience at scale.

We embrace diversity and are committed to building a team that represents a variety of backgrounds, perspectives, and skills.

Why TTEC?

As a global consulting and technology services provider with more than 50,000 employees in over 80 countries, TTEC’s transformation capabilities enable clients to win in today’s hyper-competitive marketplace. We use our proven Total Experience Management framework to help companies design and deliver omnichannel customer experiences that are connected, frictionless, and personalized. Whether it’s strategy consulting, technology deployment, cloud migration, data analytics, or end-to-end service delivery, TTEC delivers outcome-based results that are measurable and transformative.

At TTEC, we're all about the Human Experience. Elevated. As a Global company, we thrive on connecting people and bringing solutions to today's ever changing business landscape. TTEC is the right place to be if you crave challenge, encourage innovation, excel at problem solving and are always up for a dare.