People Operations Analyst Full-time Job

At Globant, we strive to challenge our collaborators to get out of their comfort zone and encourage them to propose, create and experiment. We seek a highly motivated professional to join our People Team, with strong customer focus and communication skills.

As a People Operations Analyst, you’ll:
Collaborate with other team members to develop & continuously improve support processes for Globers and other members of the People team (HRBPs, Talent Acquisition, among others)
Respond to requests, cases & inquiries (Tickets) related to Globant processes such as onboarding, exits, compensation & benefits, labor relations and employee administration (personal data, intra-Globant movements). The support will be primarily done on tickets and through other asynchronous communication channels (chat, email)
Research, troubleshoot, and resolve Tier 1/Tier 2 support issues raised in service tickets (mainly requests about company policies, documentation and other basic People/HR matters)
Actively contribute to internal knowledge base. Create, update, and enrich documentation.
Actively propose ideas to enhance operational performance and improve overall Glober Experience
Process & prepare HR documents, forms, trackers and communications for a variety of People & Culture areas/processes.
Maintain and audit employee records in Workday (HRIS system).
Actively look for the end to end picture, to connect with people, and contribute with your technical experience to make sure Globant delivers valuable support services across People functions and HR Service channels (Ticketing, Workday etc)

What will help you succeed:
Intermediate to advanced English level is a MUST.
Previous experience in shared services environments or with HR Service Management technologies/systems (e.g., ticketing, knowledge base).
Previous experience on an analytical/support role in People Operations areas/teams in local market or Regional Support/Center of Expertise roles
Studies related to Human Resources or business related preferred.
Experience in similar positions, providing support through a ticketing tool.
Proactive and problem-solving approach, with attention to detail and ability to think outside the box. Customer focus is a must. Strong focus on service quality.
Effective prioritization and time management skills, ability to adapt to frequent changes and meet deadlines.
Self-driven attitude and accountability is essential, and strong interest in continuing to learn.
A proactive individual, customer service focused, able to connect and build strong relationships with their partners and Globers.
Good written, verbal and communication skills. A team player!
Basic level proficiency of HR core process and Workday functions are desirable.

Nice to have:
Workday experience.