Fleet Executive Full-time Job

ABOUT US

At Lalamove, we believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter. Lalamove connects everyday people to things they care about. We enable businesses small and large, in logistics and those that need logistics.

The key ingredients for our growth and success can be summarised by our values: Passion, Grit, Humility, and Execution. The Philippines is our 3rd largest market by volume. Our aim in the coming years is to build upon our strong technology foundation to transform our user experience, enhance our delivery services and bring added value to our partners. Come join us.

LEARN MORE:
· Watch how Lalamove is making a difference in Latin America, “Historias Que Nos Mueven” (https://www.youtube.com/watch?v=YwVjdlAln2A&t=6s&ab_channel=Lalamove) . (Spanish with English Subtitles)
· Drivers Are Doing Big Things Thanks to Lalamove: Meet The Heroes (https://www.youtube.com/watch?v=tI9p3m7y8gQ&t=5s&ab_channel=LalamoveNigeria)

ABOUT THE ROLE

The Fleet Executive role will assist in building the overall strategic framework and execution plans for acquisition & engagement strategies, in order to develop & grow our loyal Driver base across Nigeria

What You'll Do:
· Research, plan and propose new ideas/activities for partners’ engagement.
· Support drivers and respond to drivers’ problems with proper solutions on the spot. Ensure drivers’ smooth experiences on our platform.
· Assist and provide supports on executing planned incentives schemes.
· Collaborate with other departments for supporting various aspects to promote Lalamove and partners relationship.
· Handle daily operations with multiple stakeholders with the aim of driver quality maintenance.
· Be creative to develop new programs, campaigns, and/or incentives to grow and develop the Lalamove partner network and overall profitability

What You'll Need:
· A degree in any discipline, a numeric discipline is preferred but not required.
· Proven experience and demonstrated success within Customer Services, Vendor Services or Operation role within a well-regarded organization is preferred but not required
· Have 1-3 years of relevant working experience in project management is preferred.
· Good oral and written communication skills with the ability to confidently present to all levels
· Good at coordinating and collaborating with different departments and cross-functional teams. Possess problem solving attitude to ensure a high quality level.
· Positive attitude towards complex tasks with motivation to produce tangible results.
· Experience with handling complaints from customers.
· Fluent in English Language
· High adaptability and learning capability
· Candidate must be available on the field ( 50%- 70 %)
· Good IT knowledge of Microsoft software and Google is mandatory ( knowledge in App dynamics would be plus).
· Excellent coordination with team members, departments and partners to solve daily problems

NICE TO HAVE

· Strong networking ability across internal and external parties
· Proven knowledge in sales process to support the drivers/sales process ( from leads creation to account maintenance )
· Local market knowledge and expertise of on-demand or tech startup is preferred but not required