Care Navigator Full-time Job

About Cityblock Health

At Cityblock Health, our mission is to radically improve the health of underserved communities. We combine world-class primary care, behavioral health, and social services to provide personalized healthcare, wherever our members are.

We invest deeply in our team, culture, and technology to support our growing network of care teams, who work in close collaboration with community-based organizations to bring care into the home, neighborhood, and clinic.

If you are excited about joining a team that makes a real impact in our members' lives, we would love to hear from you!

The Opportunity:

As a Care Navigator at Cityblock Health, you will play a pivotal role in assisting our members through their healthcare journey. You will be an advocate for members needing a connection to various healthcare services and benefits in the community. Your responsibilities will include: answering phone calls, triaging member requests, documenting interactions, performing data entry, conducting follow ups, coordinating appointment scheduling, working within internal/external care teams and building meaningful connections to members. If you are a positive individual who possesses a genuine passion to deliver best-in-class care to those we serve and can work in a team setting we welcome you to apply! In this role, you will report directly to the Member Experience Operations Supervisor and will work collaboratively with the Care Team including Care Managers, Nurses, Social Workers, Behavioral Health Specialists, Member Support Representatives and others. Cityblock will be a completely virtual company to promote a better working enviroment. A Care Navigator position offers growth and learning to grow with us!

How You'll Contribute:

Serving as an advocate for members as they seek care throughout the healthcare system Responding to requests that may include assistance with health-related questions, scheduling appointments, providing education about our services, coordinating communication, arranging transportation to appointments, and coordinating medical records. Assisting in data collection, information verification, data entry, and ongoing tracking of various outreach strategies to ensure our services meet each member’s unique needs and care plans. Building strong and reliable relationships with Cityblock’s members and serving as their trusted liaison with Cityblock’s community of services and network of medical care providers. Collaborating within a fast paced work environment to proactively connect members to Care Services Communicating efficiently through various channels in alignment with workflow procedures Actively working with and learning our CRM (Cityblock's technology-enabled Care platform) Using empathy and solution-driven tools when engaging with member needs and challenges Maintaining knowledge of available health plans and options, helping to ensure Cityblock members are able to make choices that serve their individual circumstances Ensuring all contacts are fully documented using standard workflows and tools, and that member interactions are handled as sensitively as possible, honoring individual boundaries Working both independently and collaboratively as an active participant in weekly meetings, to solve any member-related problems and coordinate care Ability to stay calm, maintain perspective, and function effectively in stressful circumstances Other duties as assignedWhat You'll Bring:

1+ years of experience working in customer service 1+ years of experience working with a customer relationship management (CRM) database to manage interactions with the population Excellent phone and verbal skills required, able to easily converse with customers and explain available services to encourage service adoption. Outstanding attention to detail and accuracy and experience documenting client interactions according to HIPAA/compliance regulations Excellent follow-through, ensuring our members' needs are anticipated and requests are managed in a proactive, supportive way Ability to develop warm, friendly, and communicative relationships with diverse members A genuine interest in connecting with people in underserved communities Demonstrated passion for excellence, with a drive to learn quickly and grow personally and professionally Spanish language proficiency High School diploma or GED equivalentNice to Have, But Not Required:

Previous experience working with patients with complex medical, behavioral health and/or social needs Experience working in a healthcare call center environment. Experience with Google suite and Microsoft Office products and Slack (our internal messaging/communications system)Benefits We Offer:

Competitive salary A comprehensive benefits package including medical, dental, vision, and 401K Generous vacation and time off Paid Parental Leave Opportunity to join a rapidly growing organization committed to health equityA Note About COVID Vaccination:

Cityblock has adopted a mandatory vaccination policy to protect the health and safety of our employees and members. Unless a reasonable accommodation is granted to qualified employees under applicable law, all employees will be required to present proof of full vaccination to Cityblock upon hire.

Cityblock Health is a technology-driven healthcare company whose mission is to radically improve the health of underserved communities. We focus on providing integrated primary care, behavioral health, and social care services to members with complex needs, wherever they are, and whenever they need it. Cityblock is a value-based care company, and our growth is powered by our ability to deliver exceptional health outcomes and member experiences. In the communities we serve, Cityblock makes a measurable impact in combating health inequities by working with local community-based organizations and social agencies, as well as by advocating on a policy level. We are proud to be a diverse and inclusive company, and strive to build a workplace where every person is empowered to bring their full, authentic self to work. Today, we operate in New York, Connecticut, Massachusetts, Washington D.C., New Jersey, North Carolina, Ohio, Indiana, Kentucky, and Tennessee, with plans to expand into add