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Teller ll Full-time Job

2 weeks ago   Financial Services   New York City   6 views Reference: 4open5qEd7A
Job Details

About the job

What We Can Offer You

  • Career Growth -- promotional opportunities
  • Incentive program based on performance
  • Paid Time Off (PTO), Paid Holidays for Full Time/Part Time Employees
  • Health, Dental, Vision, 401k match and Life Insurance
  • Employee Assistance Program
  • Tuition Assistance Program (Full Time)
  • Financial Coaching and Benefit Guidance
  • Floating Cultural Holiday
  • Family Focused Benefits (Paid Parental Leave, Adoption Assistance, Infertility Services)
  • Retirement Plan
  • Employee Stock Purchase Plan

The Teller is responsible for contributing to the overall success of a Retail Banking Center(s) by committing to banker-readiness, processing all transactions accurately and efficiently, contributing to the prescribed customer experience levels, maintaining disciplined operational objectives; all while striving for excellence in the execution of the mentioned areas.

This position will support a minimum of 2 banking centers within the district. May require working occasional Saturdays.

Position Responsibilities

Customer Experience:

  • Introduce and refer customers to the platform through routine interactions
  • Provide remarkable customer service through all customer interactions, problem resolution, telephone answering, safe deposit, etc.
  • Perform routine customer requests.
  • Must successfully complete Comerica's Teller Training Program.
  • Follow company policies and procedures, regulations and security procedures, and completes necessary documents.
  • Use the provided electronics to document all transactions during their shift.
  • Reconcile all transactions during and at the end of their shift.
  • Maintains customer confidence and protects bank operations by keeping information confidential.
  • Resolve basic customer complaints.

Marketing Activities

  • Complete assigned daily planning activities.
  • Act as a digital ambassador to transition customers to digital solutions.
  • Provide for customer engagement by introducing customers to Comerica's products/services, digital solutions and addressing customer questions, e.g., how-to use products and services and follows-up on a timely basis.
  • Ensure compliance with applicable federal, state and local laws and

Operational Risk

  • Regulations, and Comerica's policies and procedures.
  • Ensure compliance and completion of necessary compliance related training.
  • Adhere to all Banking Center Risk Assessment and Compliance Standards.
  • Control and mitigate losses by following policies and procedures.

Partnership

  • Consistently impact the efforts that improve Banking Center Collaboration.
  • Identify opportunities to add value to customers by introducing them to partners.

Position Qualifications

  • 6 months of Retail or financial sales experience OR 2 years of U.S. Military service OR 1 year of college
  • 1 year of experience in customer service
  • 1 year of experience with personal computer, systems data entry or internet search

Preferred Qualifications

  • Cash handling experience in a retail or financial services environment
  • Proficient with utilizing and navigating a computer system

Northville

Monday-Thursday 8:30am-5:30pm; Friday 8:30am-6:00pm; Occasional Saturdays as requested

Benefits found in job post

  • 401(k)
  • Tuition assistance
Company Description
Omerica Incorporated (NYSE: CMA) is a financial services company headquartered in Dallas, Texas, strategically aligned by the Business Bank, the Retail Bank, and Wealth Management. The Business Bank provides companies of all sizes with an array of credit and non-credit financial products and services. The Retail Bank delivers personalized financial products and services to consumers. Wealth Management serves the needs of high net worth clients and institutions.Comericas approximately 8,000 colleagues focus on relationships, and helping people and businesses be successful. Comerica operates in seven of the 10 largest U.S. cities, with more than 430 banking centers in its primary markets of Texas, Arizona, California, Florida and Michigan. Select businesses operate in several other states, as well as in Canada and Mexico. Comerica is among the 25 largest U.S. banking companies.Visit Comerica's Facebook page at facebook.com/Comerica or on Twitter at @ComericaBank for more information on how Comerica is making a positive difference in the communities it serves.To learn more about Comericas products, services and career opportunities, visit Comerica.com.