Tech Support Engineer (H/M) Full-time Job

We are looking for a Technical Support Engineer to join our Team.

You’ll Get The Chance To:

Diagnose and resolve issues related to the Atlassian Product Suite (Jira, Confluence, Bitbucket).

Perform installations, migrations, and upgrades for clients worldwide

Work with a wide range of AWS technologies

Automate procedures/processes using scripting or programming languages.

Interact daily with technical consultants, customers, project managers, and developers

Contribute to the development of the team as well as internal projects

Share your knowledge with colleagues as needed and develop best practices around tools

What Will Help You Succeed:

Solid working knowledge and troubleshooting ability with Linux, Unix or Windows systems.

Database management and maintenance: MySQL, Postgres or Microsoft SQL

Cloud services (AWS or Azure) management

Network experience, security implementation

Customer Focus & Consulting Oriented Profile

Excellent oral and written communication skills in English (B2 level).

Experience installing and configuring Atlassian products and applications, either as a Customer or Consultant. Atlassian experience is a Plus (ACP or ACE a plus) – 2-4 years minimum.

Soft Skills

Strong interpersonal and communications skills: Ability to provide effective customer support to a variety of internal and external audiences through different channels and platforms.

Ability to maintain calm demeanor when resolving stressful customer situations.

Capable of independently troubleshooting new and complex systems.

Critical thinker and problem-solving skills

We are a digitally native company that helps organizations reinvent themselves and unleash their potential. We are the place where innovation, design, and engineering meet scale.
We have more than 29,000 employees and we are present in 25 countries working for companies like Google, Electronic Arts and Santander, among others.
We were named a Worldwide Leader in AI Services by IDC MarketScape.
We were also featured as a business case study at Harvard, MIT, and Stanford.
We are a member of The Green Software Foundation (GSF) and the Cybersecurity Tech Accord.