Onsite IT Support (Prevalje, Slovenian/English, Field Service, Full-time) Full-time Job

D-ploy is a leadingITand Engineering Solutions company with operations worldwide. Our mission is to deliver innovative and D-ploy is anITand Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA.

We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within theITcommunity, we optimize our customer‘sITproductivity and contribute to the organization's success and value.

We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are focused on creating value whereITcounts, join us!

Responsibilities

• Provide timely and efficient onsite technical support to clients, addressing hardware, software, and network issues

• Install, configure, and maintain computer systems, software, and networks

• Diagnose and resolve technical issues, ensuring minimal downtime for clients

• Deliver exceptional customer service, maintaining a professional demeanor and building strong client relationships

• Maintain detailed records of service requests, resolutions, and follow-up actions in the ticketing system

• Perform routine maintenance and system updates to ensure optimal performance

• Provide training and guidance to clients on the use of hardware and software

• Work closely with the remote support team and other IT staff to resolve complex issues and implement solutions
  
  
  

Requirements

• Proven experience in an IT support role, preferably in a field service capacity

• Strong knowledge of Windows and Mac OS, networking protocols, and common software applications

• Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus

• Excellent analytical and troubleshooting skills

• Strong customer service orientation with the ability to communicate effectively with non-technical users

• Ability to lift and carry computer equipment, and perform tasks that may require physical exertion

• Fluency in Slovenian and English (both written and spoken) is essential

• Candidate must declare Criminal Record no older than 3 months
  
  
  

Benefits

• Broad range of activities, tasks, and projects

• Flexible working conditions

• Vouchers (B-day voucher, wedding, and new born surprise)

• Fishing for Friends program - our referral program

• Refreshments in the D-ploy office

• Further development and professional advancement

• Friendly and international working environment

• Company-sponsored events
  
  

IsITin your DNA?

D-ploy is an IT Engineering and Consulting Company with a wide portfolio of services and solutions suitable for globally as well as regionally operating companies.
Our strength is in providing proven standard and individually tailored solutions helping our customers achieve their strategic and business goals.
Our core competencies are operational IT Infrastructure services and consulting in the areas of Service Management, Program and Project Management as well as Quality Management.
Company Profile
Founded in January 2003 in Kaiseraugst, Switzerland, D-ploy has been growing steadily by expanding its expertise, portfolio and geographical presence across Europe and in the US. Our main focus has always been on ensuring that IT enables the Business, supports value generation and contributes to the overall work efficiency. With the customer-centric attitude and pragmatic approach to IT, we became a trusted and preferred IT partner to many customers proving again and again, that we can do IT.
Building our expertise and establishing long-term partnerships with our customers, we understand the value of sustainable practices driven by compliance with industry standards and implementing best practices. Therefore, since 2016 D-ploy has been ISO 9001 and ISO/IEC 20000-1 and as of 2017 ISO/IEC 27001 certified.
We strive to continuously offer the most suitable and innovative service solutions to our current and future customers by staying agile, understanding the industry needs and keeping up to date on the market trends.