IT Desktop Support Engineer Full-time Job

IT Desktop Support Engineer

Long-term/Full-time contract

On-site in SI-1000 Ljubljana, Slovenia

Language: English and Slovenian

• Experience in IT Desktop Support

• • Good client management & communication skills

• • Good Understanding of ITIL concept & Service Now

• • Computer OS/Peripherals troubleshooting. Asset/Inventory Management

• • Ensure tickets are updated on time and adhere to required SLA.

• • Handling different PC operating systems (Windows 7, 10)

• • Handling end users' incidents and IMAC requests using Service NOW ticketing tool

• • Performing Hardware/Software installation (understanding of deployment tools like SCCM)

• • End-user support – Break fix & Service Requests

• • Desktop/ Laptop/Network Printers Management.

• • Basic AV support for conference room& internal events using MTR (Microsoft Teams Room)

• • Image Deployment using SCCM & Auto Pilot

• • VDI technologies Citrix Xendesktop, Azure cloud PC.

• • Laptop AV/endpoint security Management for Mcafee, Cortex XDR.

• • User Data Management (OneDrive, Office 365)

• • Refresh of old asset from windows 7 to windows 10.

• • MTR Video conference support for meeting room and events.

• • Vendor coordination for hardware/spare replacement

• • Incident Management, service Request management, asset Management

Sky Systems, Inc. (DBA SkySys) is a technology consulting firm based out of Research Triangle Park, North Carolina, United States. SkySys specializes in Recruitment & Staffing, 24/7 On-Site & Remote Services, Managed Services Provider (MSP), Cisco Select Certified Partner and Dell Technology Partner, Contact Center Solutions (Cisco, Avaya, Genesys), Web Solutions, and other services.
SkySys currently works with clients across the United States and Canada. Our list of clients include top Fortune 500 companies in various industries Financial Services, Banking, Pharmaceutical, IT Service Providers, Healthcare, Oil & Gas, Government, Consulting and Outsourcing, Telecommunications, Insurance, Aerospace, Semiconductors, and many more.