Customer Success Assistant Remote-repost Full-time Job

GrowthAssistant is looking for a Customer Success Assistant to join our growing team. This role is perfect for someone who thrives at the intersection of customer success, operations, and technology — balancing relationship management with detail-oriented process execution.Compensation & PerksSalary Range: 50,000 - 55,000/month (Final offer based on skills and experience matched to role requirements)Work Setup: 100% permanent work-from-homeBonuses:$25 monthly perfect attendance bonus Performance bonusAnniversary bonus (5,000 at 1 year; 10,000 at 2 years)$300 referral bonus per successful hirePaid Parental LeavePaid Time Off:7 holiday PTO days/year6 regular PTO days/yearHealth Coverage: Comprehensive HMO planWhat You’ll DoCreate and review monthly customer reports.Assist with account-related needs (e.g., email deliverability, organizing documents, maintaining coach resources).Maintain and update account information in Salesforce and Notion (contracts, employee rosters, etc.).Keep accurate documentation in customer portals.Manage client and coach communications.Match new clients to appropriate coaches.Support coach onboarding, transitions, and offboarding (including client transfers and reassignment).Manage coach support helpdesk tickets and track issue resolutions.Run Salesforce reports to assess coach performance and coordinate data updates.What We’re Looking For2+ years of experience in client success, implementations, or customer support.Excellent written and verbal communication skills.Nice-to-Haves:Experience in the HR industry or related field.Background in a startup or small organization, with an eye for continuous process improvement and efficiency.Tools You’ll UseCRM: Salesforce, Zendesk, HubSpotProject Management: Notion (or similar tools)Other Tools: Typeform, Google WorkspaceWhy You’ll Love Working HereAt GrowthAssistant, you’ll collaborate with a diverse, talented team, sharpen your skills with global clients, and make an impact in your career. We value your growth and recognize your contributions every step of the way.Apply today and take the next step in your career with GrowthAssistant!