Customer Care Consultant Full-time Job

About the job

Job description:

You’re only human.

And that’s exactly why we want you on our team.

At Medibank, we believe our greatest potential lies in the people who work with us. We’re driven by a simple purpose: to create the best health and wellbeing for all Australians. Our Data & Technology team plays a vital role in making that happen.

About the Role

We’re looking for a confident, self-driven individual to join our team on a 3-month contract. This role involves high-volume outbound calling (60–80 calls per day) to explain our health program, outline its benefits and address any questions or objections. You’ll be booking appointments and supporting participants through the enrolment process.

Initially you will be trained across administrative tasks as you get familiar with our systems and processes. After that, you’ll move into dynamic, phone-based engagement as well as administrative tasks . If you’re tech-savvy, comfortable working from home, and thrive in a fast-paced environment, we’d love to hear from you.

Key Responsibilities

Make 60–80 outbound calls daily to engage participants and explain program benefits.

Handle objections confidently and maintain a professional, friendly tone.

Book appointments and manage follow-up tasks.

Leave voicemails and maintain accurate records in our systems.

Meet KPIs

Provide excellent customer service and adhere to program guidelines.

What We’re Looking For

Contact centre experience or similar high-volume phone-based roles.

Background in sales or administration highly regarded.

Strong communication skills and confidence on the phone.

Ability to work independently and hit daily targets.

Tech-savvy with experience using Outlook and other systems (training provided).

Reliable internet connection and a private workspace.

Resilient, adaptable, and comfortable with dynamic tasks.

Be admin-savvy, able to manage multiple shared mailboxes and other assigned tasks, while comfortably switching between calls and administrative duties throughout the day.

Why Join Us?

Work-from-home arrangement.

Opportunity to make a positive impact by promoting preventative health programs.

Supportive team environment with clear KPIs and goals.

Imagine Working With Us

We know that happy, healthy people make great teams. That’s why we’re reinventing work—offering flexibility, connection, and wellbeing as part of your everyday experience.

Learn more about our benefits: Medibank Careers – Rewards & Benefits

Inclusion and Accessibility

We’re committed to building an inclusive workplace that reflects the diversity of our community. We encourage applications from Aboriginal and Torres Strait Islander peoples, people with disabilities, and members of the LGBTQIA+ community.

Need adjustments or alternative formats during the recruitment process? Contact us at: contractorengagement@medibank.com.au

Learn more about our commitments: Medibank Careers – Diversity & Inclusion

Amplar Health is a group of health service providers delivering care across Australia. At Amplar Health, were focused on improving healthcare experiences and providing greater access, choice and control for people in Australia to manage their health.
We co-create and tailor health solutions with government, businesses and not-for-profits to deliver on our vision of the best health and wellbeing for Australians.
Weve been providing a range of health care services for over 30 years, so when you work with Amplar Health, you get a seasoned health partner.
We have over 1000 employees that deliver our health services including nurses, general practitioners, mental health professionals, and allied health professionals. Find out more about what a career with us looks like here: https://www.linkedin.com/company/medibank/life/9bc10029-6fc1-4cb4-a82e-fb50ea95bf98/
Amplar Health is a business of Medibank Health Solutions Pty Limited ACN 078 934 791, with health services delivered by Amplar Home Health Pty Ltd ACN 008 193 100, Amplar Allied Health (a business of HealthStrong Pty Ltd ACN 155 277 919), and Amplar Virtual Health (a business of Medibank Health Solutions Telehealth Pty Ltd ACN 069 396 792), and CareComplete programs delivered by Amplar Preventative Health (a business of Integrated Care Services Pty Ltd ACN 059 950 695). We are part of the Medibank group.