Client Services Coordinator Full-time Job

Job Description:\n\nNewmark is seeking a Client Services Coordinator to provide best in class service and support for their Valuation & Advisory group based in Houston, TX. The Client Services Coordinator role provides operational, marketing and general support services to the department, management and fee-earning personnel, enabling efficient, accurate and timely work output. They should be knowledgeable of company operations and procedures. The candidate must be an ambitious and highly motivated professional who possesses effective problem-solving skills, attention to detail, strong initiative, good judgement and be an active member of the team.\n\nEssential Job Duties:\n\nPerform quality control and prepare appraisal reports. Follow reporting standards.\nProduce client communications to promote project engagement and manage service expectation (status update, follow up and issue resolutions).\nPrepare reports for clients with little to no editing needed.\nHandle incoming phone calls, directing callers to appropriate personnel, taking detailed messages, and managing all email communications.\nGreet office guests with professionalism and ensure an exceptional guest experience.\nManage general office administration tasks (office supplies, office equipment).\nSupport processing of vendor invoices.\nUpdate and maintain market survey information and databases for report production and provide as-needed assistance on report generation.\nInterface with appraisers in all departments and various support departments.\nEnsure compliance of department deadlines by assigning responsibilities and delegating appropriately to available personnel.\nCommunicate job expectations to department personnel and ensure expectations are achieved.\nMaintain and protect the highly confidential nature of client and Newmark information.\nTake notes during client meetings as needed and perform meeting and expense related functions.\nProvide ad-hoc support for special projects and marketing as requested.\nManage company’s online databases, marketing, research, and mailing databases (Apto and Salesforce), track clients in each system, input project details, create client labels, run database reports.\nResearch marketing strategies by conducting industry specific research, and analyze client needs, as well as competitor trends to propose new sales methods and/or product offerings.\nCreate and distribute marketing presentations as well as prepare marketing packages with current industry, competitive analysis, financial, and sales data. Help the department research industry specific conferences, propose event registration as well as attend events as requested.\nOther job duties, as assigned.\n\nSkills, Education and Experience:\n\nBachelor’s degree (BA/BS) from four-year college or university.\nMinimum 3+ years’ experience providing project, reporting, operational and marketing support.\nPrior commercial real estate experience highly preferred.\nProficient in MS Office products with advanced working knowledge of Excel, Word, PowerPoint and Outlook.\nWorking knowledge of Microsoft Sharepoint\nWorking knowledge of Salesforce is preferred.\nDemonstrate critical thinking and effective problem-solving techniques, while escalating matters when appropriate.\nEffectively communicates and disseminates information to clients and internal team members; demonstrate effective follow-through to meet or exceed the customer expectations.\nProficiency in creating grammatically correct letters and emails using MS Office software applications.\nExemplary writing and verbal communication skills, ability to build rapport and positive relationships.\nExemplary ability to prioritize and execute work independently with minimum direction.\nAccuracy and efficiency are critical requirements for this position.\nTeam oriented and ability to collaborate effectively with others\n\nBenefits and Perks:\n\nIndustry leading benefits package\nGenerous parental leave policies\nCharitable contribution matching program\nCorporate mentor program\nObjectivity\n\nNewmark is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by applicable law.\n\nNote: The pay range for this position in Houston, TX is $60,000-85,000.