Contact Center Supervisor Full-time Job

About the job

We’re Hiring | Contact Center Supervisor

Call Point is expanding, and we are looking for an experienced and results-driven Contact Center Supervisor to join our team in Jubail, Saudi Arabia.

Key Responsibilities: • Supervise and support Customer Service Representatives on a daily basis • Monitor team performance, productivity, and service quality • Handle escalated customer issues and ensure timely resolution • Ensure compliance with company policies, procedures, and KPIs • Prepare performance reports and provide regular feedback • Support training, coaching, and team development initiatives

Requirements: • 2–3 years of experience as a Contact Center / Call Center Supervisor • Strong leadership and team management skills • Excellent communication skills in English (Arabic is an advantage) • Ability to work under pressure and manage multiple priorities • Strong problem-solving and decision-making abilities

Employment Type: • Permanent Contract only

What We Offer: • Competitive salary package • Professional and structured work environment • Career growth and leadership development opportunities • Long-term and stable employment

To Apply:Please send your CV to info@callpointco.com

Location: Jubail, Saudi Arabia

Call Point is a professional contact center outsourcing and customer experience solutions company, delivering high-quality, scalable, and technology-driven services to businesses across multiple industries.
We specialize in inbound and outbound contact center operations, sales and lead generation, customer support, and omnichannel engagement, helping our clients improve customer satisfaction, increase conversions, and optimize operational costs.
At Call Point, we combine trained human capital, advanced call center technologies, and data-driven performance management to ensure consistent service quality and measurable results. Our solutions are fully customizable to meet each clients objectives, KPIs, and growth plans.
We serve startups, SMEs, and enterprise clients, acting as a strategic partner in building efficient, compliant, and high-performance customer communication operations.