Support Officer Full-time Job

About the job

Primary Location

Belgium-Braine l'Alleud

NATO Body

NATO Communications and Information Agency (NCIA)

Schedule

Full-time

Application Deadline

25-Dec-2025, 10:59:00 PM

Salary (Pay Basis)

6,467.30

Grade

NATO Grade G15

Who we are:

For more than 70 years, NATO’s mission has been to preserve peace and security in the Alliance for nearly one billion citizens. The NATO Communications and Information Agency (NCIA) and its predecessors have worked tirelessly in providing the means that enable the connectedness and togetherness that keep our Alliance strong. We are the NCIA, a team of 3000 civilian and military staff in 29 locations throughout Europe, North America and Asia.

Our technology and cyber experts allow NATO to conduct critical operations, protect NATO’s airspace, make data-driven decisions, defend against cyber-attacks, secure NATO networks and maintain superiority in space. This is all possible because of our greatest force, our people. In order to keep this edge we aim to hire, train and retain the very best staff.

Our staff members represent both the diversity and unity of our Alliance. When you join the NCIA, you will be part of an organization where you can contribute authentically to the mission and purpose of NATO and help us keep our technological edge.

About the job:

You will join the Agency as we embark on a journey to transform our IT services to support NATO’s Digital Endeavour. You will join the NATO Integrated Mission Services Centre (NIMSC), which provides NATO and its partners with scalable, protected, secure, reliable and integrated Wireless Communication-based Services focused on NATO Operations, Crisis Response, Missions, Exercises and Business Continuity. The NIMSC Chief is responsible for planning and executing lifecycle management activities for these services.

This position is based in Braine L'Alleud, Belgium.

This is a temporary location pending completion of the new SHAPE facility at Camp Casteau in Mons. The Braine L’Alleud site is expected to close by end 2027, with future duty stations shifting to Brussels or Mons, depending on function and business needs.

We are looking for a driven and enthusiastic Support Officer who will take on the following roles and responsibilities:

Contribute to strategic planning by supporting policy development, planning processes, reporting and stakeholder awareness.

Provide specialist advice within defined areas, collaborating with other experts to ensure organisational alignment.

Manage stakeholder relationships by addressing issues, capturing lessons learned and supporting customer engagement.

Coordinate business administration activities, including cross-functional initiatives, executive-level meetings, agendas and follow-up actions.

Oversee office administration functions, workflows and best practices, recommending improvements based on observed performance.

Additional duties for this post:

Monitor project and service KPIs; prepare analytical reports for the Business Unit Owner.

Support Project Managers in tracking delivery progress, resource use and budget alignment.

Coordinate reporting and communications across BU and Business Area management.

Consolidate ServiceNow and EBA statistical reports and track submissions.

Align resource planning with the NIMSC RPMO.

Monitor the SA fund execution and produce reports and statistical analyses.

Act as interface between the BU and NIMSC Front Office.

Coordinate recruitment and contracting actions with the Staff Management Office.

Support the production of weekly, monthly and quarterly NIMSC project and service situation reports.

For a full list of duties, please review the job description on the NCIA career site.

About you:

The valuable knowledge and experience that you bring to this role are:

A minimum requirement of a Bachelor's degree at a nationally recognized/certified University in a related discipline and 2-years post-related experience. Or, exceptionally, the lack of a university degree may be compensated by the demonstration of a candidate's particular abilities or experience that is/are of interest to NCIA, that is, at least 6-years extensive and progressive expertise in duties related to the function of the post.

Ability to multi-task, work under pressure and deliver high-quality outputs within deadlines.

Experience presenting complex information clearly and persuasively.

Strong written and verbal communication skills, including drafting and editing reports, briefs or policies.

Fluency in English, both written and spoken.

What we offer:

Genuinely meaningful work as part of the most successful alliance in history;

5-year contract with competitive tax-free salary and household and children’s allowances;

Privileges for expatriate staff including expatriation and education allowances (where appropriate) and additional home leave;

Excellent private health insurance scheme;

Generous annual leave of 30 days plus official holidays;

NATO Pension Scheme;

Development programs such as professional training, wellbeing, and more

To learn more about NCIA and our work, please visit our website .

The NCIA prides itself on being an equal opportunity employer. We are committed to fostering an inclusive environment of mutual respect and value uniqueness and differences in gender, gender identity, race, ethnic or cultural origin, age, religion, sexual orientation and physical or neurocognitive ability.

Additional details on the conditions of application can be found via the NCIA career site.

Benefits found in job post

Medical insurance

We are NATO's technology and cyber experts.
We are a team of 3,000 civilian and military staff members, located in 29 sites throughout Europe and North America.
We help NATO and its member countries communicate and work together to fulfil their mission preserve peace and security for nearly one billion citizens.
The Agency is on the frontlines against cyber threats, protecting NATOs networks 24 hours a day, seven days a week, to prevent debilitating attacks.
Our experts provide capabilities and services that are critical to NATOs ability to fulfil its core tasks of consultation, collective defence and crisis management.
We achieve this by working in partnership with industry, academia and not-for-profit organizations.
Our work helps NATO keeps its technological edge.