ICT Officer Full-time Job

Full job description

Position Title : ICT Officer

Duty Station : Washington DC, United States of America

Classification : Professional Staff, Grade P3

Type of Appointment : Fixed term, one year with possibility of extension

Estimated Start Date : As soon as possible

Closing Date : 09 March 2024

Established in 1951, IOM is a Related Organization of the United Nations, and as the leading

UN agency in the field of migration, works closely with governmental, intergovernmental and

non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the

benefit of all. It does so by providing services and advice to governments and migrants.

IOM is committed to a diverse and inclusive work environment. Read more about diversity and

inclusion at IOM at www.iom.int/diversity.

Applications are welcome from first- and second-tier candidates, particularly qualified female

candidates as well as applications from the non-represented member countries of IOM. For all

IOM vacancies, applications from qualified and eligible first-tier candidates are considered

before those of qualified and eligible second-tier candidates in the selection process.

For the purpose of this vacancy, the following are considered first-tier candidates:

1. Internal candidates

2. Candidates from the following non-represented member states:

Antigua and Barbuda; Barbados; Botswana; Cabo Verde; Comoros; Congo

(the); Cook Islands; Dominica; Fiji; Grenada; Guinea-Bissau; Holy See;

Iceland; Kiribati; Lao People's Democratic Republic (the); Madagascar;

Marshall Islands; Micronesia (Federated States of); Namibia; Nauru;

Palau; Saint Kitts and Nevis; Saint Lucia; Solomon Islands; Suriname;

The Bahamas; Tonga; Tuvalu; Uzbekistan; Vanuatu

Second tier candidates include:

All external candidates, except candidates from non-represented member states.

Context:

Under the overall supervision of the Chief of Mission (CoM) and direct supervision of the Senior

Resources Management Officer (SRMO), technical oversight of the Regional Information

Management and Technology Officer and relevant central ICT teams, and close collaboration

with the Resettlement Support Center (RSC) Project Manager and USRAP Information System

Owner, the ICT Officer will supervise and manage the Information Technology and

Communications (ICT) operations in the Country Office (CO).

This role will coordinate and support the implementation and standardization of Information and

Communication Technology (ICT) activities in the Country office. It will participate in aligning the

technological resources with the organizational and operational goals to ensure compliance with

National Institute of Standards and Technology (NIST). The appointee will actively engage in the

development and execution of ICT related projects, develop, and implement ICT business

continuity and disaster recovery plans. The incumbent will supervise the ICT Team and build

relationships with key stakeholders, including in humanitarian emergencies.

Core Functions / Responsibilities:

ICT Unit Management and Team Support

Manage ICT resource use within the Unit to support the Country Office and USRAP

operational needs.

Support the alignment of ICT Unit’s activities with the broader organizational strategy and NIST

compliance requirements.

Supervise the ICT Team and conduct effective performance management and promote a

cooperative work environment.

Support ICT Business Relationship Management

Coordinate with HQ, Regional, Country Office leadership and Project Managers to understand

their needs.

Support in translating business challenges into practical ICT solutions to ensure the efficient

functioning of CO operations.

Represent IOM in discussions and initiatives with external stakeholders including UN country

ICT working groups.

Manage and Coordinate ICT Operations and Services

Manage and coordinate the ICT operations and services to align with Country Office and

USRAP/RSC programme goals and priorities and in compliance with established Service level

Agreements (SLAs).

Provide technical, strategic and tactical planning, organization, direction and reporting through

monitoring and evaluating of USRAP/RSC ICT project progress and provide accurate and timely

reports to management.

Facilitate the implementation of modern workspace solutions in the Country Office to enhance

employee digital experience.

Identify and assess areas for improvement in ICT infrastructure and solutions and advise

management in implementing these improvements.

Support the efficient procurement and provision of ICT-related equipment, supplies, and

services to meet business requirements.

Implementation of Country Office Cyber Security Program

Respond promptly to information security incidents, mitigate risks, and escalate complex

issues to the relevant specialist teams/units for resolution.

Oversee the information management, technology, and security operations in line with

USRAP/RSC business requirements and organizational strategy in close consultation with

USRAP Information System Owner and the central ICT Teams to ensure compliance with the

NIST framework and IOM security requirements.

Plan, coordinate, implement, and monitor compliance of NIST cybersecurity standards and

guidelines to ensure that any changes take place in a controlled and auditable manner,

including relevant ICT records and documentation.

Coordinate with the central ICT information security unit to support the roll out of cyber security

efforts.

Identify assets that require protection and implement the controls in the security and privacy

plans.

Document changes to planned control implementations based on the “as-implemented” state

of controls.

Data Management and Digital Innovation

Maintain data systems and analytic reports, ensuring data accuracy and insights to support

data-driven decision-making.

Support in the implementation and evaluation of digital innovation initiatives

Promote creativity and innovative digital solutions and adoption of technology to serve IOM

operations.

Additional Responsibilities

Perform such other relevant duties as may be assigned.

Required Qualifications and Experience:

Education

Master’s degree in Cybersecurity, Computer Engineering, Computer Science, or a related field

from an accredited academic institution with five years of relevant professional experience; or,

University degree in the above fields with seven years of relevant professional experience.

Experience

Experience in management of ICT functions in an international organization or an international

agency in a field location;

Proven experience in IT security, particularly in compliance and standards, with a focus on

NIST cybersecurity frameworks and guidelines;

Experience in managing risk, implementing, and maintaining security controls, and responding

to and recovering from cyber security incidents;

Proven experience in engaging with stakeholders to understand business needs and translate

to digital solutions;

Hands on experience in planning, design, development, implementation, and maintenance of

computer information systems; and

Experience in management and implementation of networks in multisite environments.

Skills

Proficiency in NIST cybersecurity frameworks and standards, with the ability to apply them in

diverse organizational contexts;

Demonstrated ability to supervise and train teams to work effectively and harmoniously;

Project management skills for efficient roll-out of ICT initiatives;

Demonstrated ability to communicate with business leaders and those with limited technical

background effectively;

Knowledge of database management and data processing systems.

Demonstrated ability to handle confidential data in a professional, responsible and mature

manner;

Familiarity with global IT security trends and the ability to adapt NIST standards to evolving

security threats and technologies;

Knowledge of Windows Operating System, Network\Systems administration, TCP/IP,

Telecoms, Network Protocols, Cisco devices, VPN, MS Telephony, MS Office 365 apps,

Antivirus Software, and utilities;

Ability to design and implement digital innovations to improve business processes;

NIST or IT Security Certification such as CISSP, CISM, CISA, CRISC, NCSP etc is an added

advantage;

A certificate in project management (PMP or Prince2), Business Relationship Management,

and\or IT service management (ITIL) is an added advantage;

Certificate in any of the following: Cisco Certified Network Associate (CCNA), Microsoft

Certified System Administrator (MCSA); Cisco Meraki Solutions Specialist; Microsoft 365

Fundamentals Certified is a distinct advantage; and

Relevant certification in system and cloud computing is a distinct advantage.

Languages

IOM’s official languages are English, French, and Spanish. All staff members are required to be

fluent in one of the three languages.

For this position, fluency in English is required (oral and written).

Fluency in French and/or Spanish is desirable. Working knowledge of another official UN

language (Arabic, Chinese, and Russian) is an advantage.

Proficiency of language(s) required will be specifically evaluated during the selection process,

which may include written and/or oral assessments.

Notes

1 Accredited Universities are the ones listed in the UNESCO World Higher Education Database

(https://whed.net/home.php).

Required Competencies:

Values - all IOM staff members must abide by and demonstrate these five values:

Inclusion and respect for diversity: Respects and promotes individual and cultural

differences. Encourages diversity and inclusion.

Integrity and transparency: Maintains high ethical standards and acts in a manner

consistent with organizational principles/rules and standards of conduct.

Professionalism: Demonstrates ability to work in a composed, competent and committed