Digital Account Supervisor | eMerchandising | FMCG Full-time Job

We are eStoreLabs, a data-driven eCommerce powerhouse with strategic advisory capabilities. As an agile-oriented eCommerce company, we serve global enterprises and help build online sales for brands. We provide measurable results through performance-based custom strategies tailored to your needs. We are passionate about helping businesses grow faster and more efficiently. Our team of experts is creative, highly professional, and accountable. And they have only one goal: to supercharge clients' brands and help them acquire and retain customers.RequirementsPassionate leader with min. 3 years of team management experience (min. 5 people in the team)min. 5 years of experience in ecommerce (especially in the product eMerchandising on eRetailers pages), deep understanding of the industryAdvanced English level - min. C1Experience and knowledge of the FMCG industryAmbitious individual with a business-oriented, strategic approachExperience working for a digital agency will be a big plusExperienced in working with various (preferably international) clients and ability to build long-term relationships with themStrong organisational skills, with the ability to prioritise tasks, meet deadlines, and manage multiple projects simultaneously in a fast-paced environmentExcellent written and verbal communication skills, with the ability to effectively communicate with clients, team members, and other stakeholders, as well as present findings and recommendations in a clear and compelling mannerExperience in budget management, P&L reportsAssertiveness, the ability to resolve conflict situations and make difficult decisionsFlexibility and adaptability to quickly respond to changing market dynamics, technology trends, and business requirements in the rapidly evolving digital landscapeResponsibilitiesThe role combines operational, account management and team management activities. The mission of this position is to lead and inspire the team to achieve desired objectives, budgets, and quality and maintain high client satisfactionBuilding long-term relationships with clients by extensive analysis and understanding of their business needs, and continuously improving the overall client experienceDevelop and execute e-commerce strategies for clients to drive online sales, enhance user experience, and achieve business objectives. Presenting creative, innovative ideas and discovering new clients needsManaging a market-dedicated team and supervision of their scope, performance and KPIs, maintaining on-time and high-quality task delivery within the desired budget, and task allocationDay-to-day analysis of team efficiency and ability to recognise and deliver improvements to people and processesServing as a role model and knowledge expert, training and developing people within the team, providing feedback and performance review, and encouraging professional growthMonitor and manage the regional budget, ensuring profitability and alignment with P&L objectives.Collaborate with internal stakeholders to optimise processes and improve service delivery.Identify opportunities for business growth within the existing client portfolio.Provide regular reporting and insights on team performance, client satisfaction, and financial metrics.We OfferEmployment contract or B2BDevelopment and training in DigitalChoice of benefits (MultiSport, Private Medical Care, Life insurance)Great atmosphere and inspiring international environment without rigid corporate rulesSupportive culture based on trust and open communicationLots of unforgettable company events and integrations Office in the city centre of Warsaw - just next to the metro stationHybrid work system (3 days from the office, 2 days remote)Yearly performance bonus or salary raiseCharity initiativesVideo games at workSnack drawer and delicious coffeeRecruitment ProcessStep 1 Analysis of received applications (CVs) - at this stage, we will select the CVs which will cover most of the features we indicated in the offer, and then contact selected candidatesStep 2: Recruitment interview with HR personStep 3: Recruitment interview with a direct managerStep 4: Preparing and presenting the recruitment task