Data Center Operations Engineer Full-time Job

Work Styles at Zoom In most cases, you will have the opportunity to choose your preferred working location from the following options when you join Zoom: in-person, hybrid or remote. Visit this page for more information about Zoom's Workstyles. Exciting opportunity to join a world class data center organization! This position will be on-site support for a new Co-Location cage deployment. This role will give you the opportunity to take lead of the cage deployment project and run the on-site operations post go-live. You must be a self starter and able to own items from start to finish. You will be responsible for any and all on-site support, working with internal Zoom Data Center, Network and Systems teams for project implementation and break fix emergencies. This role will be based out of Amsterdam.

Responsibilities

• Responsible for the overall hands-on support of multiple data center environments

• Possibility of travel to remote colocation facilities to support special projects site expansion, decommission work, etc.

• Perform server infrastructure upgrades and repairs such as: Motherboards/DIMM/Drives/NIC’s/RAID/SFP replacements

• Perform Rack/Stack/Cabling activities as needed for both Network and Compute platforms

• Ownership of on-site RMA process for various infrastructure platforms

• Support Network Engineering, SysAdmin, and Project Management team to perform required work within the data center environment to achieve project deadlines

• Monitor and carry out tasks through JIRA ticketing system as assigned by customer teams

• Understand process for diagnostic methods of troubleshooting data center equipment, including Server, Network, Circuits and Layer-1 cabling issues.

• Monitor Power loads at the cabinet level to ensure PDU’s are not overloaded

• Create and Manage Rack Elevation documentation

• Manage hardware asset tags, perform quarterly and year-end audit with Finance Team

• Partner with Telco Provisioning to process and track cross connect orders, validate LOA/CFA, onsite support during circuit test & turn-up

• Produce periodic status reports on utilization, progress, downtime, performance and costs

• Manage spare part inventory including packaging and shipping parts to remote data center locations

• Self-perform server diagnostic and troubleshooting

• Perform afterhours and on-call support as needed

• Other tasks as required by management

Skills/Qualifications:

• A minimum of 2-3 years experience in a related field or certificate or degree programs such as Industrial Technology, Computer Electronics and Networking Technology, Information Technology

• Understanding Network Fundamentals and computer hardware troubleshooting skills

• Working knowledge of networking components and infrastructures, including Wi-Fi

• Previous experience with datacenter equipment including console, KVM, and power control is preferred

• Familiarity with JIRA ticketing system

• Customer-focused mindset, with demonstrated skill in managing expectations, providing proactive status updates, and producing high-quality work product

• Ability to use independent judgment to make sound, justifiable decisions and take action to solve problems

• Ability to communicate effectively with customers and internal staff and effectively work in team environment

• Must be comfortable working in a high stress, fast paced environment with shifting priorities.

• Must be able to work on a shift which may require nights, holidays, and some weekends.

• Proficient with Google GSuite (Docs, Sheets, Slides, and GMail )

• Lift up to 35 kg We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines. We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records as well as any qualified applicants requiring reasonable accommodations in accordance with the law. If you need any assistance or accommodations due to a medical condition, or if you need assistance accessing our website or completing the application process, please let us know by emailing us at careers@zoom.us. Zoom requires all U.S. employees who will work in person at a Zoom office, attend in-person Zoom meetings or have in-person customer meetings to be fully vaccinated. Zoom will consider requests for reasonable accommodations for religious or medical reasons as required under applicable law. Explore Zoom:

• Hear from our leadership team

• Browse Awards and Employee Reviews on Comparably

• Visit our Blog

• Zoom with us!

• Find us on social at the links below and on Instagram

• View more jobs, sign up for job alerts and join our talent community.

Visit the Zoom careers site