Customer Support Specialist-Repost Full-time Job

Job Overview:

TELUS International is looking for passionate and dedicated Customer Support Specialists to provide exceptional service to our clients. As a Customer Support Specialist, you will be the primary point of contact for customers, resolving their inquiries and ensuring their satisfaction. This role requires excellent communication skills, problem-solving abilities, and a customer-centric approach.

Responsibilities:

Provide outstanding customer support through various channels, including phone, email, and chat.
Address customer inquiries and resolve issues in a timely and efficient manner.
Document customer interactions and resolutions in the company's CRM system.
Escalate complex issues to the appropriate teams for further investigation.
Identify and report trends in customer feedback and support requests.
Contribute to the development of knowledge base articles and FAQs.
Meet or exceed performance targets for customer satisfaction, response time, and resolution rate.

Qualifications:

High school diploma or equivalent.
Excellent verbal and written communication skills.
Strong problem-solving and analytical abilities.
Ability to multi-task and manage time effectively.
Customer-focused mindset with a passion for delivering exceptional service.
Proficiency in computer skills, including Microsoft Office suite.
Prior customer support experience is a plus.
Ability to work independently and as part of a team.

Benefits:

Competitive salary and benefits package.
Opportunities for professional development and advancement.
A collaborative and supportive work environment.
Employee recognition programs.

TELUS International Overview:

TELUS International focuses on providing world-class customer experiences across a global platform. We leverage technology innovation and operational excellence to offer exceptional support and service to our clients. Our culture is built on collaboration, diversity, and commitment to making a positive impact in our communities. Join our team and contribute to creating a connected and customer-focused world.