Customer Support Advisor (accountancy) Full-time Job

Role: Customer Support Advisor

Scope: Help out our customers at the front line virtually and represent their voice by actively passing on their feedback and requests to the product & development department

Level: Medior-senior

Location: Mechelen, Belgium

Timing: ASAP

We're looking for a Customer Support Advisor to join us on our mission

More than 12,000 entrepreneurs are already managing their own bookkeeping with Dexxter. They’re doing great and are very satisfied, but sometimes they still have questions or uncertainties. That’s where you come in. Together with our customer success team, you’ll guide and reassure our customers, making their lives easier every step of the way.

Your responsibilities

Answer customer questions via email and chat

Write helpful guides, articles, and FAQS

Train and improve our AI chatbot

Collaborate daily with our 4-person customer success team

Share feedback to help us make Dexxter even better and more user-friendly

(Optional, over time) Host product demos or webinars for customers

Job requirements

You’ll be a great fit if you:

Have an affinity with bookkeeping and entrepreneurship

Are comfortable picking up new digital tools quickly

Enjoy working in a small but ambitious team

Love making a direct impact, our customers’ positive feedback is truly motivating

About Dexster

Dexxter is one of the fastest-growing scale-ups in Belgium when it comes to social media and Google visibility. In just three years, we’ve convinced over 12,000 entrepreneurs to take control of their own bookkeeping: turning them into satisfied, long-term users. Now, as part of our next growth phase, we’re scaling up our performance marketing budgets even further.

Why join Dexxter (and Teamleader)?

At Dexxter, we combine the energy and flexibility of a start-up with the expertise and structure of a scale-up. You’ll be working in a fast-paced tech environment with an open feedback culture, room for initiative, and the opportunity to make a real impact.

On top of that, you'll get:

An extensive training budget

A hybrid working model: a pleasant mix of office and home working.

A personal tooling budget, to make working from home as comfortable as from our offices.

Daily budget-friendly in-house prepared lunch and dinner options, as well as Friyays and numerous sport initiatives!

32 holidays on top of the standard public ones! (based on full-time employment)

Our long-lasting dedication to employee well-being, just take a look at our career page and Instagram to see how we keep the Team(leader) spirit going.

Interested? Questions? Get in touch

Get more done with less hassle. 15,000 entrepreneurs and their teams use Teamleader's business software daily to effortlessly create invoices, quotes, and projects, all in one place. This saves you time and money, leaving your hands free to focus on what you love and are good at.