Customer Success Specialist Full-time Job

Company Description
At Bayt.com, we are committed to empowering people to lead better lives by providing them with the tools and information to build amazing careers. We are driven by our belief that finding the right job can dramatically improve one's life and the lives of their family, friends, and community.

Today, Bayt.com is the leading job site in the Middle East and North Africa (MENA) region, connecting millions of job seekers with thousands of employers every day. Our platform offers a wide range of job search and career development tools to help people find the right job and build the skills they need to succeed in their careers. Additionally, we are always striving to push the boundaries and offer a better product to our community.

Job Description
The Customer Success Specialist at Bayt.com is a vital role, focused on nurturing client relationships, increasing client engagement, and improving overall satisfaction through exceptional service. As a primary point of contact for clients after a sale, this role proactively addresses their needs, facilitates smooth onboarding, and offers ongoing support.

Main Responsibilities:

Client Onboarding and Training:

Implement comprehensive onboarding processes for new clients, ensuring they are fully oriented with our platform and services.
Provide targeted training sessions on platform features, helping clients effectively use our tools for their talent acquisition needs.
Serve as the main point of contact during the initial setup phase, ensuring a smooth transition for clients.

Relationship Building:

Build strong relationships with key stakeholders at client organizations.
Understand each client’s business goals and tailor engagement strategies accordingly.
Serve as a trusted advisor, offering insights and best practices for optimizing their talent acquisition process.

Support and Issue Resolution:

Address client inquiries and concerns promptly and efficiently, striving for first-call resolution.
Coordinate with internal teams to resolve complex issues, ensuring seamless communication with the client throughout the process.
Proactively identify and mitigate potential problems, ensuring a high level of client satisfaction.

Performance Tracking and Reporting:

Monitor and analyze client performance metrics to identify trends and areas for improvement.
Prepare regular reports summarizing client engagement, satisfaction levels, and platform performance.
Provide actionable insights to clients, helping them improve their talent acquisition outcomes.

Upselling and Growth Opportunities:

Identify opportunities for upselling additional features or services based on client needs and platform usage.
Collaborate with the sales team to develop compelling proposals that address client pain points and offer tailored solutions.
Maintain a deep understanding of our platform's value proposition, ensuring clients maximize their investment.

Qualifications
Minimum Requirements:

Bachelor's degree in a related field.
Previous experience in a customer service or account management role.
Exceptional communication and interpersonal skills.
Ability to explain technical concepts simply and accurately.
Strong problem-solving skills and a proactive mindset.
Proficiency with customer relationship management (CRM) systems and office software.
Experience with account management is highly desired
Proficiency in Arabic and English

Additional Information
Working at Bayt.com provides a unique and rewarding experience, offering individuals the opportunity to work at the heart of the internet and play a significant role in the MENA region’s economic and social development.

Our team of dynamic and results-oriented professionals is always on the lookout for motivated individuals with a passion for empowering others and the ambition to build long-lasting careers.

If you’re interested in a high-impact role within a top regional Internet brand, Bayt.com could be the perfect place for you!