Customer Service Advisor - English Speaker Full-time Job

At Webhelp, we're passionate about making a difference in our customers' lives by delivering exceptional service and building strong relationships. We understand that happy customers are loyal customers, and we go above and beyond to ensure their satisfaction.

Webhelp is seeking talented and passionate individuals to join our team as Customer Service Advisors. As a Customer Service Advisor, you will play a crucial role in delivering outstanding service to our valued customers.

What you will be doing at Webhelp

Handle customer inquiries, requests, and complaints via phone, email, or chat in a timely and professional manner

Provide accurate and helpful information to customers, addressing their concerns and resolving their issues efficiently

Process orders, returns, and exchanges, ensuring accurate and timely completion

Document customer interactions and maintain accurate records of all communication

Identify and escalate complex issues to appropriate departments or personnel for further resolution

Meet or exceed key performance indicators (KPIs) such as customer satisfaction, response time, and resolution rate

Stay up-to-date on product knowledge, service updates, and company policies to provide accurate and comprehensive support to customers

Collaborate with team members and other departments to ensure seamless customer experience and promote a positive work environment

Empathize with customers and demonstrate patience and understanding in challenging situations

Continuously seek opportunities to improve customer service skills and knowledge to enhance performance

Work in accordance with health and safety regulations at all times.

Who we are looking for

High school diploma or equivalent

Excellent verbal and written communication skills in English (additional languages may be required depending on the role)

Previous customer service experience preferred

Proficiency in computer skills and data entry

Ability to multitask and work in a fast-paced environment

Strong problem-solving and decision-making skills

Ability to remain calm and professional under pressure

Flexibility to work different shifts and weekends as required

Excellent phone etiquette and active listening skills

Ability to empathize with customers and build rapport

Commitment to providing outstanding customer service and exceeding expectations

Strong attention to detail and accuracy

Ability to work independently and as part of a team

Knowledge of company products and services

Familiarity with CRM software and other customer service tools (preferred)

What we offer you at Webhelp

Competitive salary and benefits package

Paid training and development programs to enhance your skills and knowledge

Opportunities for career advancement and growth within the company

A supportive and inclusive work environment that values diversity and teamwork

A chance to make a positive impact on the lives of our customers

Additional perks such as employee discounts, social events, and wellness programs

Conveniently located modern office facilities

Subsidized canteen facilities

Private Healthcare

Annual salary: To be confirmed on the role. The salary offered for the role is defined by various factors, including the successful candidate's skills, qualifications, and experience; geographic location; internal equity; and any applicable collective bargaining agreement.

If you're ready to embark on an exciting career journey with a company that values its employees and invests in their success, we encourage you to apply for the Customer Service Advisor position at Webhelp. Join our team and let's work together to create exceptional experiences for our customers.

Webhelp is a global leader in customer experience (CX) and business solutions. Were redefining the business impact of CX by connecting insights-driven data, transformative technology and commercial-strength delivery. We help businesses reimagine their customer journeys, create lasting value and unlock growth.