Communication and Change Manager Full-time Job

About the job

Job Description

Transition Change & Communications Manager – Melbourne CBD, VIC

Company: BGIS, Government Services

Employment Type: Full-Time, Fixed-Term (4 months), Hybrid with Flexible Start/Finish times within Core Business Hours

We acknowledge the Traditional Custodians of the land on which we work, and pay our respects to Elders past, present and emerging.

About BGIS

BGIS is a global leader in integrated facilities management, delivering innovative, sustainable and people-focused solutions across government, healthcare, education and critical infrastructure environments. We are known for thoughtful governance, strong partnerships and a commitment to operational excellence.

Purpose of the Role

BGIS is seeking an experienced Transition Change & Communications Manager to support the smooth mobilisation of services for a newly awarded Victorian Government services portfolio.

Reporting to the Transition Manager, you will lead transition-related communication, engagement and change activities, ensuring stakeholders are informed, prepared and confident throughout a high-profile transition period. This role is central to maintaining clarity, trust and operational readiness during a complex and fast-moving program.

The ideal candidate brings calm, structure and empathy to change, with the ability to plan, prioritise and communicate effectively under pressure while working closely with senior stakeholders.

Key Responsibilities

Transition Support & Program Delivery

Support the Transition Manager in planning and delivering activities aligned to the Contract Transition Plan

Contribute to transition service delivery plans and ensure communications reflect milestones and impacts

Coordinate transition tasks across internal teams to support timely delivery

Maintain visibility of risks, issues and dependencies affecting stakeholder readiness

Stakeholder Engagement & Relationship Management

Support engagement with government representatives, client agencies, subcontractors and BGIS teams

Develop clear, professional communication materials aligned to the service delivery model

Coordinate workshops, briefings, meetings and structured feedback loops

Change Management & Adoption

Identify change impacts across systems, processes, roles and service delivery approaches

Develop change strategies, readiness tools and implementation materials

Monitor adoption and escalate risks or gaps to the Transition Manager

Communication Planning & Delivery

Develop and deliver the Transition Communications Plan

Prepare newsletters, updates, FAQs, briefing notes and stakeholder messaging

Manage structured communication pathways and approval processes

Digital Enablement & Reporting

Maintain transition communication records within BGIS systems

Use Power BI to support readiness and transition reporting

Develop Power Automate workflows to streamline communication and approvals

Continuous Improvement

Identify opportunities to enhance communication clarity and engagement

Contribute to lessons learned and post-transition reviews

Support innovation in mobilisation and change delivery practices

Essential

Education, Experience & Skills

Experience in change management, communications, stakeholder engagement or transition delivery

Strong ability to draft clear, client-focused communication materials

Experience supporting large-scale transitions or multi-site service mobilisation

High proficiency with digital systems, FM technologies and data-driven insights

Excellent stakeholder engagement, planning and coordination skills

Ability to work calmly and effectively under pressure

Desirable

Tertiary qualifications in communications, business, change management or project management

Experience within government, facilities management or contract-based service environments

Workplace Flexibility

This role is based in the Melbourne CBD office, with a hybrid arrangement of 2 days working from home and 3 days in the office for the duration of the fixed-term contract.

Why Join BGIS?

Key Benefits Include:

AFR Best Places to Work 2024 & 2025

Winner – Inspiring Workplaces Award 2025

Work180 Endorsed Employer of Choice for Women

Top 5 Employer for Career Development (Work180)

Health & wellbeing support including EAP and wellness programs

Strong DE&I focus with RAP, Veteran Advocacy and Giving Tree initiatives

WGEA Compliance Certification

How To Apply

If you are a thoughtful and capable change and communications professional who enjoys creating clarity, supporting people through transition and contributing to well-governed outcomes, we would love to hear from you.

BGIS is an equal opportunity employer and strongly encourages applications from women, Aboriginal and Torres Strait Islander peoples, LGBTQ+ individuals and people from culturally diverse backgrounds.

Eligibility

Applicants must have full working rights in Australia.

Apply now and be part of a workplace that values inclusion, collaboration and meaningful public outcomes.

Explore more opportunities at apac.bgis.com

BGIS is a global leader in integrated facility management services.
With a combined team of over 10,000 globally, BGIS relentlessly focuses on delivering innovative service solutions that create value for its clients. Globally, BGIS manages over 50,000 facilities totalling more than 600 million square feet across several markets including government, higher education, utilities, telecommunications, financial services, oil & gas, healthcare and cloud enterprise. In addition to managing a diverse portfolio of corporate offices, retail, colleges, hospitals and industrial assets, BGIS is a world leader in the management of data centers and other critical environments.
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BGIS est un leader mondial des services de gestion intégrée des installations. Plus de 600 millions de pieds carrés de portefeuilles clients répartis sur plusieurs marchés, notamment ceux des gouvernements, de lenseignement supérieur, des services publics, des télécommunications, des services financiers, du pétrole et du gaz, des soins de santé et de linformation dans les nuages. En plus de gérer un portefeuille diversifié de bureaux, de commerces de détail, de collèges, d'hôpitaux et d'actifs industriels, BGIS est un leader mondial de la gestion de centres de données et d'autres environnements critiques.