Contact Center Agent Full-time Job

Company DescriptionDigaf is a micro-financing institution based in Addis Ababa, Ethiopia, leveraging technology to provide limitless access to financial services. The organization is dedicated to offering innovative financial solutions that empower individuals and businesses. Digaf focuses on reaching underserved communities, promoting economic growth and financial inclusion.Role DescriptionThis is a full-time on-site role for a Contact Center Agent located in Addis Ababa, Ethiopia.

The Contact Center Agent will be responsible for handling customer inquiries, providing information about services, resolving issues, and ensuring a high level of customer satisfaction. The role involves managing incoming calls, emails, and other communication channels, as well as documenting customer interactions and updating records.QualificationsStrong Customer Support and Customer Service skillsExcellent Communication and Interpersonal Communication abilitiesProficient in Computer LiteracyAbility to handle high-stress situations and resolve conflicts effectivelyPrevious experience in a similar role is an advantageDiploma or bachelor’s degree in business administration, Marketing, Banking & Finance, communication or related fields.