VP of Product-repost Full-time Job

About PortlessPortless is redefining global fulfillment for fast-growing DTC brands. We enable merchants to ship direct-from-factory with Amazon-level speed, reliability, and transparency—without the traditional complexity of cross-border logistics. Our customers are some of the most innovative consumer brands in the world, and they expect a world-class experience across onboarding, integrations, fulfillment, tracking, exceptions, and support.As VP of Product, you will own the end-to-end customer journey and build the digital and operational engines that power Portless's next stage of hypergrowth.The OpportunityWe are looking for a strategic yet deeply operational product leader who thrives in the messy reality of complex, real-world systems.

You will:Unify product, data, operations, engineering, and customer success into a cohesive roadmapBuild a user experience that feels inevitable to fast-growing eCommerce brands: intuitive onboarding, seamless integrations, proactive visibility, and flawless fulfillmentBring clarity, structure, and scale to a hybrid business where digital interfaces, warehouse operations, global carriers, and internal teams all must work in lockstepIf you love translating ambiguity into elegant systems — and have experience with tech-enabled logistics (e.g., rideshare, food/grocery delivery, freight, last-mile, marketplace ops) — you will thrive here.What You'll Own Product Strategy & VisionDefine and own the multi-year product roadmap aligned to company strategy and merchant needsBuild a vision for a frictionless, end-to-end merchant experience—from contract → integration → inbounding → fulfillment → tracking → exception handlingCombine operational reality with ambitious customer experiences to create a category-defining product Leadership & Cross-Functional CollaborationLead and grow the Product and Design teamPartner deeply with Engineering, Operations, Customer Support, and Sales/PartnershipsCreate product processes that scale: requirements, prioritization, discovery loops, beta programs, and feedback systems Customer Experience & Merchant SuccessOwn the quality of the merchant journey end-to-end, including onboarding, integrations, workflows, and visibilityTranslate high-touch customer expectations (DTC brands doing $100k+ monthly) into scalable product and support systemsDevelop world-class merchant dashboards, exception workflows, and tools for proactive visibility Operational Excellence & ToolingBuild and refine internal tools for Operations, CX, and Partner teams—ensuring our people are as empowered as our customersUnderstand warehouse, cross-border, and carrier operations well enough to design systems that improve reliability, SLAs, and efficiencyDrive automation in exception handling, carrier selection, tracking, and compliance Data, Insights, and QualityEstablish metrics and KPIs that measure reliability, customer experience, operational efficiency, and product adoptionPartner with Data to instrument the platform for real-time visibilityBuild a culture of measurement and hypothesis-driven iterationWho You AreMust-Haves7-10+ years of product leadership, with at least 3+ years in tech-enabled operations, logistics, or marketplace environments Proven ability to build products that orchestrate humans + software + physical world processesExperience delivering highly reliable, SLA-based, multi-step workflowsDemonstrated success working with customers who have high expectations, complex integrations, and real-money consequencesStrong systems thinker—comfortable mapping 10+ interconnected subsystems and reducing complexity into clear product decisionsExceptional communicator able to influence engineering, operations, commercial teams, and executive stakeholdersObsession with customer experience, from pixel-level detail to warehouse operational constraintsNice-to-HavesExperience with eCommerce, fulfillment, or supply chainExperience with Shopify ecosystem, ERPs, or logistics APIsExperience scaling product teams from 0 → 1 or 1 → manyGlobal or cross-border logistics exposureWhat Success Looks Like in 12 MonthsA clear, coherent product strategy aligned across engineering, ops, and commercial teamsA significantly improved merchant onboarding and integration experienceA world-class merchant dashboard with visibility, tracking, and exception managementReduced operational defects and support touchpoints through better product workflowsA product organization executing predictably with high quality and velocityHappier, stickier customers who see Portless as a 10x better global fulfillment partnerWhy Join Portless?You'll be defining the future of global eCommerce logistics—creating a magical experience for brands that want Amazon-level fulfillment without the Amazon-level constraints. This role sits at the intersection of software, logistics, data, and world-class customer service. If you want to build a category-defining product in a company growing explosively, Portless is the place.