Victims First Officer - Part Time Full-time Job

Part Time - 30 hours per week (7.5hrs a day, 4 days a week).

Make a Difference Every Day

Do you want to ensure that all victims and witnesses receive the support they need to cope with the impact of crime and build resilience? Working in the Office of the Police and Crime Commissioner (PCC) for Thames Valley is more than just a job, it’s a chance to have a direct impact on the lives of others.

About The Role

As a Victims First Officer, you will provide a professional and consistent single point of contact for victims and witnesses of crime across the Thames Valley. You will assess the needs of the victim and ensure they can receive the appropriate emotional and practical support. This is an important role in ensuring that victims in the area get the support they need to cope and heal from the impact of crime.

Key Responsibilities

• Engage with victims of crime (including vulnerable children/adults) to assess well-being concerns, on-going risks, impact and support needs.
• Collaborate with specialist staff, victim care partners, volunteer services and third party service providers, to refer victims and co-ordinate support.
• Provide follow-up telephone support using agreed intervention models or to obtain service user feedback.
• Maintain accurate records of contact, information and actions to ensure accurate case management information and statistics.