We encourage applications from all with protected characteristics and from those in the Armed Forces Community. Applicants are invited to apply in Welsh, any application submitted through the medium of Welsh will not be treated less favourably than applications made in English.Please let us know if you have any particular requirements to enable you to participate in the application and selection process. We will be pleased to discuss any reasonable adjustments OR SUPPORT needed. If you need any documents in a larger font or a different format (such as braille) please either contact the recruiting manager named in the job advert or alternatively contact the Aneurin Bevan University Health Board recruitment team on 01495 745805 option 3 OR EMAIL abb.vacancyrequests@wales.nhs.ukIf you are successful at interview for this post you will receive your conditional offer of appointment and information pack via email.We reserve the right to close this vacancy at any time. Therefore we encourage early applications to ensure consideration for this post. If you are short listed for this post, you will be contacted via your email account you used to apply for this post, therefore please check your account regularly.Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.Aneurin Bevan University Health Board support flexible working.Please note that this vacancy may be withdrawn at any time should it be filled via the internal redeployment processJob OverviewTo provide clerical support to Health Visiting Teams within ABHUB. This will include administrative support to the wider service as and when required. To contribute to delivering a preventative service for children and their families, by assisting the Health Visiting teams with clerical duties. Ensuring efficient processes are maintained and adhered to, allows the teams to achieve equity of health outcomes, following the Healthy Child Wales Programme (HCWP).Main duties of the jobTo act as main point of contact for the team and deal with enquiries and escalate as appropriate. Process incoming mail, ensuring that all urgent correspondence is dealt with promptly. To carry out clerical and administrative support to Health Visiting teams, ensuring the smooth running of the Health Visiting office and clinics. Receive telephone calls and deal with telephone enquiries, communicating and liaising with patients, relatives, and members of the public, as well as other departments and services in a sensitive and tactful manner. To liaise with other departments such as the customer management centre, to arrange works requests such as office moves, costings, IT requests, etc. requested. To assist in organising clinics and make appointments for clients as requested, To access Health Board computer systems such as, CYPRIS and WDS, to obtain and update patient information and ensure that patient records are accurate and up to date. Inputting of child health surveillance and immunisations on to relevant IT systems Input new births and update Integrated Birth Book To undertake any other duties commensurate with grade, upon instruction . Please see JD for further informationThe ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.Working for our organisationAneurin Bevan University Health Board is a multi-award-winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your specialty or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.QualificationsEssential criteriaKnowledge and Training to Vocational Level 2 Or equivalent demonstrable experienceDesirable criteriaMethodical and well organised.ExperienceEssential criteriaExperience of using software packages such as Microsoft Office 365Desirable criteriaExperience of Working in a busy office environmentKnowledgeEssential criteriaAbility to work as part of a team and cope with pressure during busy periodsDesirable criteriaAbility to speak Welsh