CUSTOMER SUCCESS DIRECTORDeadline for applications, 6 July 2025About usRecourse AI are a venture-backed AI company on a mission to unlock the potential of every life sciences & healthcare professional around the world, transforming patient care. The company has a rapidly expanding customer-base, with their domain-specific AI agents reaching enterprise-wide adoption at some of the worlds largest health & life science organisations. The Recourse AI leadership team includes deep medical, AI and GTM experience. Our values sit at the heart of everything we do - were obsessive about potential, tenacity, transparency, and performance.The roleWere looking for a Customer Success Director to support our growing client base in Europe. Working closely with VP of Customer Success and CEO, you will manage enterprise blue-chip life sciences and pharmaceutical accounts, coordinating activities internally and acting as a direct contact. Also core to this role is working cross-functionally to align ReCourse AI capabilities with client objectives, developing strategic pitch presentations, and supporting our sales organization to drive revenue. Must be an emotionally intelligent and authentic team player who loves delighting customers, able to build trust, problem solver, and ambitious. Unique opportunity to accelerate career trajectory in a player-coach role.What youll be doingBuild strong relationships to delight clients and execute successful renewalsIdentify and execute new upsell/cross-sell opportunitiesOnboard new client accounts and act as main point of contact, responding quickly to customer enquiriesSupport with client workshops, gathering requirements for content development, and drafting briefs for proposal developmentLead on regular customer business reviews, develop and present reports on KPIsAble to transform requirements into easily-digestible proposal presentations and deliver to clients with exemplary communication skillsRequirementsPreferably has held a marketing, sales or training role in a life sciences/pharma company3+ years of experience in a client facing role preferably in customer success, account management, or sales working with life science organizationsIdeally has experience in accounts involving life sciences field team training (or HCP education)Preferably has experience with SaaS solutions (implementations, renewals etc)Bachelors or higher level educationTechnically proficient, analytical and ability to quickly learn new systems and processesConfident communicator oral, written and through presentationsEmotionally intelligent and able to operate independently, goal orientated, self-starter, innovative thinkerWhy Re:course AI?Youll take up a role in a high-growth, venture-backed tech start-up with potential for rapid growth and increasing responsibilitiesYoull be given ownership and autonomyYoull have a meaningful and profound impact to help unlock potential in healthcare and life sciences working with cutting edge AI technologiesYoull get to work with other passionate and bright peopleRe:course AI is an equal opportunities employer and we pride ourselves on having a diverse team.