We encourage applications from all with protected characteristics and from those in the Armed Forces Community. Applicants are invited to apply in Welsh, any application submitted through the medium of Welsh will not be treated less favourably than applications made in English.Please let us know if you have any particular requirements to enable you to participate in the application and selection process. We will be pleased to discuss any reasonable adjustments OR SUPPORT needed. If you need any documents in a larger font or a different format (such as braille) please either contact the recruiting manager named in the job advert or alternatively contact the Aneurin Bevan University Health Board recruitment team on 01495 745805 option 3 OR EMAIL abb.vacancyrequests@wales.nhs.ukIf you are successful at interview for this post you will receive your conditional offer of appointment and information pack via email.We reserve the right to close this vacancy at any time. Therefore we encourage early applications to ensure consideration for this post. If you are short listed for this post, you will be contacted via your email account you used to apply for this post, therefore please check your account regularly.Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.Aneurin Bevan University Health Board support flexible working.Please note that this vacancy may be withdrawn at any time should it be filled via the internal redeployment processJob OverviewAneurin Bevan University Health Board is seeking a highly motivated and experienced administrative personnel to join our Estates & Facilities Division. This is a key leadership role offering the opportunity to contribute to service development, workforce planning, and digital transformation across the division.As the Assistant Business Support Manager, you will provide managerial support to the Business Support Manager and deputise in their absence. You will lead the Business Administration team and oversee the delivery of high-quality services, ensuring compliance with policies, procedures, and legislation.You will play a pivotal role in developing, implementing and managing a number of Systems and adherence to processes and procedures across the division.English and/or Welsh speakers are equally welcome to apply.Main duties of the jobLead and manage the Business Administration team, including recruitment, PADRs, and performance.Analyse KPIs and business performance data to drive improvements.Coordinate training, onboarding, and workforce development initiatives.Develop and implement SOPs and contribute to policy development within area of responsibility.Provide expert advice on system usage, processes and compliance.Support service remodelling and adaptation in line with strategic goals.Maintain strong communication with stakeholders and promote best practices.Working for our organisationAneurin Bevan University Health Board is a multi-award-winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your specialty or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.Qualifications And KnowledgeEssential criteriaEducated to Degree level or equivalent demonstrable of knowledge and experience in an administrative roleNVQ level 4 in Business Administration or equivalent knowledge and experience.Comprehensive knowledge of ABUHB workforce and system policies and proceduresILM level 3 Supervisory Management or equivalent knowledge and experienceSuper user knowledge of E-Systems.Evidence of continuing professional developmentDesirable criteriaECDL or equivalent certificateCertificate in Personnel PracticeUnderstanding of NHS terms and conditions in relation to payExperienceEssential criteriaPrevious experience of delivering defined objectives.Experience of delivering outcomes within tight timescales.Experience of e-recruitment and electronic workforce systems preferably in and NHS organisation.Experience of working in a customer focussed environment, dealing with confidential issues and working to deadlines.Substantial experience of using Microsoft 365, including Outlook, Excel and Word.Experience of NHS trac JobsExperience of using ESR Business Intelligence ToolExperience of creating successful working relationships.Experience of staff managementExperience of working within an NHS Organisation.Experience of producing standard operating proceduresExperience of using databases and electronic systems effectively and interrogating data to provide meaningful reportsDesirable criteriaExperience and understanding of change configuration management, and information management and technology issues within the project environmentSkills and attributesEssential criteriaGood presentation skills with the ability to adapt information suitable to a range of audiencesAnalytical skills.Strong customer orientation, professional and positive mannerOperates in an orderly, methodical and systematic manner.Ability to deliver agreed outcomesAbility to cope with changing timeframes and pressure to deliver.Self-motivated and pro-activeExcellent written and oral communication skills, with the ability to confidentially liaise with managers, candidates and outside organisationsAble to manage a number of ongoing tasks & able to prioritiseExcellent attention to detail.Advanced keyboard skillsProblem identification and ability to improve and solveDemonstratable ability to deal with and communicate information sensitively and tactfully.Ability to lead by exampleSelf-motivatedAbility to foster productive working relationships internally and externallyUses own initiative and can work independentlyDesirable criteriaWelsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in WelshOtherEssential criteriaWillingness to undertake further training as requiredAble to work at different locations within the health boardFlexible to the needs of the serviceDesirable criteriaAbility to travel within and outside ABUHB locality