Teller Full-time Job

JN Cayman is committed to delivering exceptional financial services to our members and customers across the Cayman Islands. We are seeking a detail-oriented, customer-focused, and service-driven Teller to join our Branch Operations team.This role is ideal for someone who is passionate about service excellence, enjoys working in a fast-paced financial environment, and maintains the highest standards of accuracy, professionalism, and integrity.The Teller provides members and customers with a full range of day-to-day transaction services while promoting the use of JN Caymans self-service channels. The role also supports inquiries, ensures compliance with operational and regulatory standards, and upholds the JN Groups commitment to exceptional member experience.Job Category: Clerical Key Responsibilities Process deposits, withdrawals, loan/mortgage payments, foreign exchange transactions, and other authorized activities within established limits. Verify customer identification, transaction requests, and supporting documentation. Ensure accuracy, timeliness, and compliance for all teller transactions. Post deposits, transfers, and member requests in accordance with the Societys standards and SLAs. Apply correct exchange rates based on date, currency, and transaction type. Refer customers to relevant officers for additional products and services Educate customers on alternative channels, including ATMs and online banking. Build rapport, identify financial needs, and guide members to appropriate solutions. Achieve customer satisfaction targets and maintain minimal service complaints. Investigate transactions and prepare source-of-funds documentation. Assist with ATM deposit processing and manual procedures during system downtime. Submit accurate and timely reports, including suspicious activity reports when required. RequirementsRequired Qualification & Experience A minimum of six (6) CXC's or O'Level or A Diploma in Business Administration or another relevant field A minimum of one (1) year of experience within a financial institution Knowledge of the Groups operations and core business systems would be an asset Skill & Competencies Strong customer service orientation High accuracy and attention to detail Ability to manage cash securely and reconcile transactions Good communication skills (verbal and written) Teamwork, flexibility, and adaptability Basic computer skills (Outlook, Word, Excel) APPLICATION DEADLINE: NOVEMBER 30, 2025