Technical Support Specialist` Full-time Job

Applications are invited for the position ofTechnical Support Specialist, Grade 2 in theShared Services - ITat Sagicor Life Inc.

Job Summary

Provides software hardware and network support for PCs, other workstations and their peripherals for example, printers, scanners and Voice Over Internet Protocol (VOIP) phones in a network environment. These activities span across Sagicor Life, Sagicor Life EC, Sagicor General, Sagicor Finance Inc and Barbados Farms.

Key Duties And Responsibilities

• Installs and troubleshoots computer hardware: Ensures all new and modified hardware installations meet user requirements, estimated deadlines, and manufacturer’s standards. Troubleshoots computer hardware to determine cause of problem and implement corrective measures.

• Installs and troubleshoots computer software: Ensures all new and modified application installations meet user requirements, estimated deadlines, vendor and corporate standards. Troubleshoots computer software to determine cause of problem and implement corrective measures.

• Provides technical support for users at all levels inclusive of directors, executives and senior management: Ensures that standards are met for problem response time and problem resolution time. Ensures that users are kept informed of issues affecting their workstations.

• Provides video and teleconferencing support.

• Maintains company computers and peripherals: Ensures that standards are met for; percentage of workstations in proper working order. User down time is kept at minimum; and the location and configuration of all workstations and peripherals can be accounted for.

• Provides communication cabling and connectivity support: Ensures network cabling is done as per technical standard, aesthetically pleasing, and aids proper management.

• Provides guidance for IT equipment purchases based on business needs. Communicates and coordinates with vendors for the procurement, servicing and repairs of computer hardware and accessories.

• Manages all assigned incidents and customer requests from receipt to resolution and closure. Ensures service level agreements are met.

• Travels between local offices and off island to Sagicor offices to provide technical support.

• Provides after hour support whenever required.

• Executes departmental administrative tasks.

• Provides first level support for Voice Over Internet Phones (VOIP) equipment.

• Asset Management– ensures that any changes due to inventory are reflected accurately here inclusive of user management on all Sagicor systems.

• Assists with Networking Infrastructure Management i.e. switches, routers and access points, UPS. Includes following deployment standards of cable management, labeling and security.

• Provides support for company issued Mobile devices (Phones/Tablet). Assists only with network connectivity for Bring Your Own Device (BYOD) configurations.

• Disposal of equipment according to company security policy.

• Performs any other duties as assigned.
  
  

Knowledge/Skills Required

Education/ Experience:

• Bachelor’s (B.Sc.) degree in Computer Science or equivalent qualification.

• A minimum of 2 years’ experience supporting networked workstations and PC applications.

• Working knowledge of hardware and software applications.

• Effective oral and written communication and good presentation skills.

• Must be able to install, configure, troubleshoot and maintain all of the software applications and peripheral equipment used at the company.

• Must have strong communication and training skills and be able to communicate technical information to non-technical users.

• Good interpersonal skills.

• A high proficiency in the use of Microsoft Office and operating system software.

• Good customer service skills.

• Good administrative and communication skills.

• Previous similar experience within a financial services environment would be an asset.
  
  

Interested and qualified persons are invited to submit their applications via the online career portal on our website by Monday, November 11, 2024.

Sagicor Group Jamaica is a majority owned subsidiary of the Sagicor Financial Corporation (SFC). The history of Sagicor dates back to 1840, SFC is a dynamic, indigenous Group which has been redefining financial services in the Caribbean, building a strong base from which it has expanded into the international financial services market. Sagicor now operates in 22 countries in the Caribbean, Latin America, the United Kingdom and the United States.
Sagicor Group Jamaica is a full service financial institution offering a wide range of products and services. Our financial solutions are designed to meet short and long term Life & Health Insurance, Annuities, Pensions, Real Estate, Banking and Investment needs.