Technical Service Engineer-Austria Full-time Job

Established in 2012, SolaX Power is dedicated to helping our customers transform their homes to clean energy.SolaX Power is a leading provider of sustainable solar and battery energy storage solutions, with a strong presence in Europe, Asia, Africa, Australia, and the Americas. Now we have more than 3000 employees globally, and we continue hiring talents to join us. We believe that in SolaX, an international organization, your career can be further improved.Location: AustriaPosition Overview:We are seeking a skilled Technical Service Engineer with a strong background in solar inverters and battery energy storage systems to join our dynamic team in Austria. The ideal candidate will leverage their technical expertise to provide exceptional support and service to our customers, ensuring optimal performance and reliability of our inverter and battery systems.Responsibilities:Diagnose and troubleshoot technical issues related to solar inverters and battery systems, both remotely and on-site.Provide prompt and effective technical support to customers via phone, email, or onsite visits.Conduct root cause analysis and implement corrective actions to resolve issues efficiently.Perform commissioning, testing, and maintenance of solar inverter and battery energy storage systems.Collaborate with cross-functional teams including Sales, Engineering, and Product Development to improve product performance and reliability.Document all service activities, technical solutions, and customer interactions in the CRM system.Provide technical training to customers, installers, and internal teams on system operation and maintenance.Stay updated with industry trends and best practices to provide proactive technical support and recommendations.Assist in the development of service procedures, technical bulletins, and troubleshooting guides.Requirements:Bachelors degree in Electrical Engineering, Electronics Engineering, Renewable Energy, or related field.Minimum of 2 years of experience in technical support or field service engineering, specifically with solar inverters and battery energy storage systems.Proven ability to diagnose and resolve technical issues related to power electronics and renewable energy systems.Hands-on experience with commissioning, troubleshooting, and maintenance of solar inverter and battery systems.Strong understanding of electrical and electronic principles as applied to solar PV and storage systems.Excellent communication skills and ability to interact professionally with customers and internal stakeholders.Fluent in German; proficiency in English is a strong advantage.Willingness to travel occasionally for onsite support and commissioning.Benefits:Competitive salary commensurate with experience.Opportunities for professional growth and development in a fast-growing renewable energy industry.Work with a talented team of professionals dedicated to solar and energy storage solutions.