Team Leader Customer Success Full-time Job

Evionica develops advanced, mission-critical aviation software solutions used by airlines, flight schools, and ground handling companies worldwide. Our portfolio includes three main product lines: CBT (Computer-Based Training), Weight & Balance, and BestPilot all supported by our Customer Success team.Were looking for an experienced and energetic Team Leader for Customer Success to lead a team and ensure an exceptional experience for our customers. You will lead a growing team of six (including yourself). Key Responsibilities 1. Technical SupportManage onboarding, migrations, and SLA deliveryOversee customer inquiries and problem resolutionMaintain and expand the knowledge baseCollaborate with Product and Sales teams to improve customer satisfaction2. Key Account ManagementConduct product demos and training sessionsBuild and maintain long-term client relationshipsIdentify upsell opportunities and gather customer feedbackSupport renewals and retention initiatives3. LeadershipCoach, motivate, and develop team members to achieve their goalsMonitor key performance indicators (KPIs) and continuously optimize team performanceAct as the voice of the customer across the organization, influencing product and business decisionsRequirementsExperience leading a Customer Success or Support team (preferably in a SaaS environment)Excellent communication and relationship-building skillsExperience in process improvement and performance trackingWorking knowledge of HubSpot and ExcelEnglish at B2 level or higherHigh energy, motivation, and problem-solving attitudeNice To HaveAviation industry background (ATO, AOC, or Ground Handling experience)Why EvionicaWork with international aviation customers and innovative digital productsJoin a fast-growing SaaS company in the aviation technology sectorCollaborate with a passionate, remote-first teamOpportunity to shape Customer Success strategy and build a strong team culture