Team Leader Customer Experience Full-time Job

We are seeking an experienced Team Leader Customer Experience to join the Residential Tenancies Authority (RTA). This role is required to provide leadership to a team of staff across a variety of front-line service delivery functions. With appropriate professional development, Team leaders will be expected to lead any one of the Customer Experience teams within the division.This position is a permanent, full-time role and is located in the Brisbane CBD with generous flexible working arrangements.As Team Leader Customer Experience, you will provide strategic and operational leadership to drive service excellence and team performance.To Be Successful You Will NeedProven leadership experience in a multi-channel customer service environmentThe ability to lead a high-performing team that is engaged, skilled, and aligned with organisational goals through effective coaching and feedbackExceptional written and verbal communication skills with the ability to identify and drive the continual improvement of organisational development activitiesThe ability to work under pressure in an environment of competing priorities and managing multiple tasks within strict deadlinesExcellent communication and stakeholder engagement skills, with the ability to influence and implement changeCommitment to promote a culture of excellence in Customer ExperienceAlignment with and ability to champion the RTA's values, vision and strategic direction.What We Offer IsThe flexibility to work from home up to 60% of the time once successfully onboarded and approvedBeautifully designed offices at Midtown Centre on Mary St, Brisbane CBDA rewarding role with extensive learning and professional development opportunitiesA highly supportive culture that values diversity and inclusion while contributing to team successAn employee health and wellbeing program and reward and recognition program.If this rewarding role sounds like an opportunity that compliments your current skills, experience and future career plan, we encourage you to read the attached position description and submit your application.Your Application Should ContainCover Letter - Maximum of 2 pages outlining how and why your skills and experience are suited to this position, specifically relating to the functions outlined within the Your Key responsibilities section of the position description and the vision, results and accountability indicators for the leadership competencies outlined in the Leadership Competencies for Queensland Framework Resume2 referees.For further information on what your cover letter should contain, please refer to the Additional information for applicants document attached.If you have included any education and professional qualifications or enrolments to your resume, please attach these to your application.Occupational group Customer Service/Call centre