Team Lead - Online Call Center Full-time Job

About the Role:We are seeking an experienced, multilingual Call Center Team Lead to manage and guide a team of outbound agents in the fast-paced online casino environment. The ideal candidate will be fluent in Russian with at least a basic level of English. Additionally, knowledge of Polish, German, or Italian would be considered a strong advantage. This role is best suited for someone who is performance-driven and passionate about leading teams to success in a results-focused sales setting.Key Responsibilities:Lead, motivate, and manage a team of sales agents to achieve individual and team KPIsMonitor and evaluate daily performance, providing coaching and feedbackTrack call metrics, conversion rates, and performance reportsConduct regular one-on-ones, training sessions, and team meetingsSupport agents in resolving escalated customer issuesCollaborate with management on strategy, reporting, and campaign planningEnsure high-quality customer engagement and compliance with company policiesRequirementsProven experience as a call center team lead or supervisor (iGaming or online casino experience is highly preferred)Strong leadership and coaching abilitiesFluent in English (spoken and written)Another language would be plus - Italian, Turkish, GermanExcellent communication and interpersonal skillsFamiliarity with CRM tools and call center systemsStrong analytical skills and a proactive attitudeAbility to thrive in a target-driven environmentWhat We Offer:Competitive base salary + team performance bonusesA fast-growing, dynamic, and international work environmentOngoing training and career development opportunitiesThe opportunity to lead a high-performing team in the online gaming industryRemote working options