Support Manager L9 - Deadline 14/10/25 Full-time Job

Description Of The Tasks

Participate in the implementation and coordination of the process within the project ensuring alignment with the official decisions and administrative guidelines.

Collaborate with the Client to identify documents requiring transfer, ensuring correct transaction targets and adherence to guidelines.

Facilitate communication and coordination among all external stakeholders

Manage timelines by actively following up on pending tasks, identifying and mitigating risks, and providing a global calendar to ensure timely and efficient process delivery.

Perform tasks within the project in relation to financial document transfers, ensuring smooth execution and rapid resolution of issues.

Coordinate the permissions and authorisations critical to the transfer process

Log tickets in the different support systems (e.g. Service Now, JIRA…) whenever required

Act as a point of contact with the Client, supporting and deputising the official in charge, ensuring all stakeholders are informed of process updates and changes.

Report to the Client on the status of file transfers and ensure continuous communication during reorganisation or reallocations.

Organise and lead kick-off meetings under the to establish objectives and expectations, ensuring all stakeholders are aligned on process delivery timelines.

Continuously oversee the transfer status, address emerging issues swiftly, and document them for learning and adaptation.

Regularly assess the transfer process, identifying potential areas for enhancement and developing guidelines

Conduct post-transfer evaluations for continuous improvement of processes and systems’ functionalities.

Ensure accurate and timely logging in systems such as JIRA and ServiceNow.

Maintain records in the form of open-tasks, risks, decisions and other project management artifacts needed to manage the ToF.

Create status reports available to stakeholders

Document insights and actions in the post-transfer period, updating the knowledge base and best practices documentation to benefit future operations.

Responsabilities

Organisation, implementation and maintenance of (IS) support

Coordination of support teams

IS Service management

Coordination with the project teams

Coordination of wiki sites, collaborative sites or social networks

Follow-up of service quality

Management and follow-up of user requests

Guidance regarding the use of information systems

Management of incidents related to information systems; organisation of the reporting

Conception and organisation of user documentation for information systems

Conception and management of IS and ICT trainings

Participation in user, service and project meetings

Elaboration and implementation of relevant support processes

LEVEL OF EDUCATION;

Bachelor or Master Degree

Knowledge And Skills

Good IT skills

Excellent communication / writing skills

Ability to give presentations

Ability to apply high quality standards

Ability to participate in multi-lingual meetings, good communication skills

Capability of working in an international/multi-cultural environment, rapid self-starting capability and experience in working in team; leadership capability

Able to cope with the needs of multi-language site deployment

Specific Expertise

Knowledge in end user assistance or support of information systems

Good knowledge of ITIL

Knowledge of wiki, collaborative sites and social networks

Good reporting skills

Certifications & Standards

Optional certification: ITIL foundation certification

Level 9

Delivery mode: Near Site (Brussels)

Deadline 14/10/25 at 09:00 am CET

AlmavivA de Belgique is a Belgian IT company, a branch of the AlmavivA Group , created purposely to satisfy the needs of customers in Belgium, Luxembourg and the entire EU.
The AlmavivA group is the largest supplier of Information & Communication Technology in Italy, with years of experience and an in-depth understanding of the public and private sector markets.
The Group is currently undergoing major international expansion and is already a global operation: it has 43 offices in Italy and 23 abroad, and employs 45,000 people - 6,000 in Italy and 39,000 overseas. It has a significant presence in Brazil, and is also operational in the United States, China, Colombia, Tunisia, Romania and Brussels, the nerve centre of the EU.
The objective of AlmavivA de Belgique is to bring the experience, skills, abilities and resources of the AlmavivA Group in a European context, to resolve complex IT challenges through technological innovation and proven standards of quality.
AlmavivA's professionals work to guarantee and maintain our customers' mission-critical operations, reinforcing support for end users and optimising corporate applications and IT infrastructure.
Our mission is to bring technological innovation to the field of software development and IT infrastructure management, taking advantage of the experience our company has acquired through its extraordinary global experience.
The vision of AlmavivA de Belgique is to generate ideas that rapidly lead to simple and intuitive business-driven solutions that help to realize our customers' potential. The professionals who work within the Group share our vision which aims to stimulate and reinforce the ability of every individual to express, create, develop and cooperate, offering a unique model of "shared intelligence".