Support Advisor Full-time Job

Join our team and put your passion and skills to work. Our customer service and technology support opportunities at HP give you access to benefits and continuous professional development so you can improve your technical expertise. Help customers achieve their goals in work and at home by solving product-related issues and providing best-in-class customer service, one interaction at a time.

Responsibilities

• Troubleshoots basic and some advanced customer technical issues to ensure complete issue resolution.

• Acts as an advocate for customer requirements by understanding needs, providing relevant support services.

• Ensures consistent customer engagement by implementing standardized practices to foster and enhance engagement throughout all communication channels (phone, email, chat, and social).

• Analyzes diagnostic data and assesses the next steps to resolution by implementing processes and escalating for problem resolution to product/platform experts or field support services when needed.

• Works within established support processes and practices using established workflows for customer resolution.

• Performs data entry and knowledge capture activities to help with improving troubleshooting approaches.

HP Inc. creates technology that makes life better for everyone, everywhere. Through our portfolio of printers, PCs, mobile devices, solutions and services, we engineer experiences that amaze. We believe technology should work for you. We bring together the best of HP in printing, personal systems, and 3D printing with a bold reinvention agenda. Together we can reinvent tomorrow. With us, you'll do more than join something you'll add something. Reinvent yourself!