Social Media Officer | Paranaque Full-time Job
1 month ago Public Service Quezon City 5 views Reference: WZdP15pweKgJob Details
About the job
AsSOCIAL MEDIA OFFICER (CHAT SUPPORT)will be in charge of the following responsibilities:
Guest Feedback Collation
- Search different sources and channels of communication - email, SMS, chat, call, social media and word-of-mouth--to check Guest Feedback.
- Communicate with the guests according to scripts designed by the Social Media Manager and comply with policies and procedures of Social Media Team and other Departments.
Guest Feedback Handling and Resolution
- Receive and clarify the guest’s feedback from different sources and channels used by Shakey’s.
- Provide initial response (within 12 hours) and call back for guest feedback acknowledgement.
- Document all communications with guests and other parties concerned.
- Assist in the investigation to determine root cause of guests’ problems and coordinate with involved parties for appropriate action.
- Ensure timely feedback resolution by giving recommendations of best possible solution, following-up and/or escalating to immediate managers or directors if necessary.
- Facilitate guest recovery activities (e.g. compensation) according to set standards, if needed.
- Anticipate and address guest needs online and guide them how to do it offline as well.
Reports Creation
- Provide inputs and necessary assistance to the Social Media Manager in the preparation of weekly and monthly reports.
Qualifications:
To apply for the role, here are the requirements:
- At least 2 years experience in Restaurant Industry and/or Customer relationship management related work.
- Graduate of any 4-year course
- Adept in the use of Microsoft Office Word, PowerPoint, and Excel. Must also be familiar with Photoshop, Google Analytics, Facebook, Instagram, YouTube, Twitter, and LinkedIn, with innate copywriting skills.
- Knowledgeable in Market and industry knowledge, Data Analytics, CRM systems, marketing campaigns, business recovery planning, emergency/incident response plans, data management protection and disclosure approaches, continuity of operations plans, Call Center Operations Standards, Call Center Infrastructure, Social Media Management, Guest Service Management Standards
- Adaptable, careful, responsible, assertive, people-oriented, productive, resourceful.
Please click apply and we will let you know the next steps should you be fit for the role.
For more information about our openings and events, please follow us on LinkedIn: Shakey's Pizza Asia Ventures, Inc.
Company Description
Shakeys is and has always been about providing great times and great memories. When Sherwood Shakey Jonhson and Ed Plummer opened the first Shakeys Pizza Parlor and Ye Public House, they had one thing in mind opening a great place where people could get together, eat, drink and enjoy favorite ragtime standards. Shakeys gained a huge following and the increased sales eventually allowed it to branch out into different states in the US, including Oregon in 1956, Washington and California in 1957.
In 1975, San Miguel Corporation thought of locally franchising Shakeys to promote their draft beer. A year later, a change of ownership to Golden Pizza Incorporated took place. This first ever Shakeys branch opened in March 15, 1975 along Makati Avenue, with its great tasting and crisp pizzas, unique chicken and mojos tandem, flowing cold draft beer, cheerful service and fun atmosphere, became an instant hit in Manila. This first store paved the way for many more and eventually made Shakeys to be known as the Home of the Original Thin Crust Pizza, The Worlds Greatest Pizza and has become a household name that it is today. To date Shakeys has over 200 stores nationwide.
ABOUT SPAVI
Shakey's Pizza Asia Ventures, Inc.(PIZZA) is the exclusive franchise holder of the Shakey's Pizza Restaurant business in the Philippines and is licensed to develop company-owned Shakey's outlets and sub-license the Shakey's brand to other entities. On April 1, 2016, Shakey's Asia Food Holdings, Inc. (SAFHI), acquired 100% interest in PIZZA.
In June 2019, PIZZA acquired Peri-Peri Charcoal Chicken, an emerging fast casual and full service restaurant brand in the Philippines. The Company also entered into a master franchise agreement with Singapore-based Koufu Group Ltd in 2020 to bring the R&B milk tea brand to the Philippines.
In December 2021, the Company added to its portfolio of WoW Brands, Potato Corner, one of the leading and most established food kiosk chains in the country.
In 1975, San Miguel Corporation thought of locally franchising Shakeys to promote their draft beer. A year later, a change of ownership to Golden Pizza Incorporated took place. This first ever Shakeys branch opened in March 15, 1975 along Makati Avenue, with its great tasting and crisp pizzas, unique chicken and mojos tandem, flowing cold draft beer, cheerful service and fun atmosphere, became an instant hit in Manila. This first store paved the way for many more and eventually made Shakeys to be known as the Home of the Original Thin Crust Pizza, The Worlds Greatest Pizza and has become a household name that it is today. To date Shakeys has over 200 stores nationwide.
ABOUT SPAVI
Shakey's Pizza Asia Ventures, Inc.(PIZZA) is the exclusive franchise holder of the Shakey's Pizza Restaurant business in the Philippines and is licensed to develop company-owned Shakey's outlets and sub-license the Shakey's brand to other entities. On April 1, 2016, Shakey's Asia Food Holdings, Inc. (SAFHI), acquired 100% interest in PIZZA.
In June 2019, PIZZA acquired Peri-Peri Charcoal Chicken, an emerging fast casual and full service restaurant brand in the Philippines. The Company also entered into a master franchise agreement with Singapore-based Koufu Group Ltd in 2020 to bring the R&B milk tea brand to the Philippines.
In December 2021, the Company added to its portfolio of WoW Brands, Potato Corner, one of the leading and most established food kiosk chains in the country.
