Clientelis offers downstream Business Process Outsourcing (BPO) services tailored for the life sciences and healthcare sectors. Specialising in omnichannel tele-detailing, pharmacovigilance, and customer support, we enable manufacturers and organizations to outsource their engagement and support tasks, focusing on their primary objectives. Our solutions, crafted by highly qualified African pharmacists and utilizing digital technology, ensure cost-effective, high-quality interactions.Double-headquartered in Dakar, Senegal and Johannesburg, South Africa our multilingual medical contact center offers dedicated BPO solutions across the EMEA region including French-speaking geographies like France, Quebec, Belgium, Switzerland as well as North, West and Central Africa, addressing common challenges of high costs and healthcare worker shortages. We serve entities across the healthcare ecosystem, including hospital groups and health insurance companies, delivering efficient services without compromising on quality or regulatory standards.With over a decade of experience, Clientelis has a track record of optimizing customer engagement for prominent biopharmaceutical manufacturers and global health organizations. In addition to our core BPO services, we provide medical marketing research, partner search, and healthcare strategy advisory. Our expertise in analyzing healthcare market trends, identifying strategic partners, and shaping healthcare strategies ensures tailored solutions to meet specific needs. Partnering with Clientelis means choosing a provider committed to enhancing value, efficiency, and cost-effectiveness in customer support operations, driving success in the dynamic healthcare landscape.