SMB Customer Success Executive Full-time Job

About the job

About the Job

The Company:

A rapidly growing SaaS platform transforming how SMB businesses run their operations across APAC.

Expectation:

We’re seeking an SMB Customer Success Executive to drive engagement, renewals, and growth across an SMB customer base.

This position will:

Own customer relationships post-onboarding and proactively manage renewals

Conduct business reviews, identify expansion opportunities, and champion customer needs internally.

Collaborate closely with leadership, including the CEO and CRO, in a close-knit, high-growth culture.

About You:

2+ years’ experience in SaaS Customer Success or Account Management.

Background working at a startup

Strong commercial acumen and ability to operate in ambiguity.

Process-oriented, proactive, and confident managing SMB customer portfolios.

Excellent communication and relationship management skills.

At PLAYBOOK, we believe there is a better way for tech companies to grow and scale in the Asia Pacific region.
We deliver innovative, turn-key recruitment solutions that empower our clients build strong, successful teams, and reach their full potential.
We provide long-term value and partnerships that drive results, and create a positive impact on the communities we serve.
Market Focus
+ Launch of early stage, pre-IPO SaaS vendors in APJ
+ Talent pipelining, GTM playbooks
+ Consulting, Technology VC and PE