Salesforce Service Cloud Specialist Remoto LATAM Full-time Job

Assigned recruiter

Soirivel León

Assigned recruiter

Soirivel León

Hours

Work mode

Salary

Experience

Country

City

Duration

Modality

Full-time

Remote

3200$

Senior

LATAM

No aplica

No Aplica

Otro

Working hours | Full-time

Work mode | Remote

Salary | 3200$

Experience | Senior

Country | LATAM

City | No aplica

Duration | No Aplica

Modality | Otro

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Job Description

CodersLab es una empresa dedicada al desarrollo de soluciones dentro del rubro IT y actualmente nos enfocamos en expandir nuestros equipos a nivel global para posicionar nuestros productos en más países de América Latina y es por ello que estamos en búsqueda de un Salesforce Service Cloud Specialist para unirse a nuestro equipo.

Formarás parte de un equipo desafiante y ambicioso, con ganas de innovar en el mercado, donde tus ideas y contribuciones serán altamente valiosas para el negocio.

¡Postúlate ahora para este increíble desafío!

Responsibilities

We are looking for a Salesforce Service Cloud Specialist to join our team remotely. If you’re a seasoned Salesforce Admin with deep Omni-Channel experience and a future-focused mindset, especially around AI tools like Einstein, we’d love to hear from you!

Administer and optimize Salesforce Service Cloud for large-scale orgs (1M+ records, 100+ users).

Configure Omni-Channel routing, IVRs, assignment rules, flows, and automation tools.

Leverage Salesforce Einstein tools like Service Analytics, enhanced chatbots, case classification, and AI Voice.

Create dashboards, reports, technical documentation, release notes, and in-app guidance.

Apply DevOps and Agile best practices (CI/CD pipelines).

Collaborate closely with cross-functional teams to translate business needs into scalable solutions.

Requirements

4–6 years of hands-on Salesforce administration experience.

Strong knowledge of Salesforce architecture, security, and data modeling.

Proficient in SOQL and familiar with LWC development.

Certified: Advanced Administrator, Service Cloud Consultant, Agentforce Specialist, etc.

Expertise with Flows, validation rules, and automation best practices.

Production-level experience with Salesforce Einstein tools, including Service Analytics, Service Intelligence, chatbots, and case classification.

Experience with Agentforce Studio (Agent Builder, Prompt Builder, etc.) and RAG implementation.

English: Advanced / Fluent conversational level required.

Soft Skills:

Strong communication skills with both technical and non-technical stakeholders.

Analytical thinker with solid problem-solving abilities.

Attention to detail and commitment to clean documentation.

Team player with adaptability in a fast-changing environment.

Continuous learner, open to innovation and platform evolution.

Perks And Benefits

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CodersLab: Custom Software Development & IT Solutions for Scalable Business Growth
At CodersLab, we deliver tailored IT solutions that drive innovation, efficiency, and growth for businesses worldwide.
With over 7 years of experience, our team of certified developers and IT experts specializes in helping companies:
Navigate digital transformation
Build scalable software
Leverage cutting-edge technologies to stay competitive.
Our Core Services:
Custom Software Development: Scalable, high-performance solutions tailored to your business needs. ️
Web & Mobile App Development: User-centric applications with intuitive interfaces and robust backend systems.
Cloud Solutions & DevOps: Seamless cloud migration, infrastructure optimization, and CI/CD pipelines. ️️
AI & Machine Learning: Data-driven insights and automation to transform your operations.
IT Consulting & Strategy: End-to-end consulting to align IT with your business goals.
Dedicated Development Teams: Skilled, on-demand developers for flexible project scaling.
Why Choose CodersLab?
Proven Expertise: 100+ successful projects across finance, healthcare, e-commerce, and more.
Agile Methodology: Fast, flexible, and transparent project delivery.
Client-Centric Approach: Your success is our priority.
Cutting-Edge Technologies: Expertise in React, Node.js, Python, AI frameworks, and more. ️