RecoveryTrek Coordinator - Remote Full-time Job

RecoveryTrek Coordinator

About the role:

As the RecoveryTrek Coordinator, you will act as the face of RecoveryTrek, building strong customer relationships by ensuring ongoing customer success with the RecoveryTrek patient management platform.

What you’ll do:

· Deliver high-touch training, consultations, and technical support to new and existing RecoveryTrek clients. Assist clients with setup, customization, and implementation

of the RecoveryTrek patient management platform.

· Manage client communication to ensure client satisfaction, platform optimization, and to provide regular platform support.

· Serve as the primary point of contact for assigned clients and internal client stakeholders.

· Lead client consulting on using RecoveryTrek platform to reach outcomes based on client needs

· Assist clients with developing appropriate solutions for process gaps using system tools.

· Conduct regular check-in calls with clients to gather data about system performance, training, and ongoing service requirements.

· Identify new opportunities to expand RT services into customer processes.

· Achieve an expert understanding of the RT platform capabilities, the behavioral health space, client workflows, data requirements and relevant regulatory and accreditation requirements.

· Capture, synthesize, and share data about new RT system applications and innovations to increase client access.

· Perform quality assurance review of processes including data verification/validation to verify output quality, completeness, and compliance.

· Assist in data preparation to evaluate program effectiveness by tracking client/user metrics.

· Conduct RT support meetings as required including agenda, minutes and action-oriented results.

· Report results and insights regarding processes to senior management.

· Maintain RecoveryTrek KnowledgeBase; ensure articles are up to date, properly structured, and that new materials are posted according to the KnowledgeBase maintenance plan.

What you’ll need:

· Bachelor’s degree, OR 5+ years related experience/training OR equivalent combination of education and experience

· Direct experience using, implementing, consulting, and troubleshooting SaaS systems strongly preferred

· Project Management skills; able to establish a work plan, work to deadlines, prioritize multiple tasks and use project management tools

· Advanced skills with MS office including excel (basic calculations), Outlook, Sharepoint and Teams.

· Professional communication style: must demonstrate emotional maturity, good judgment and effective communication.

· Ability to explain technical information to audiences with a variety of levels of technical knowledge.

· Basic knowledge of database, integration and web programming

· Ability to research and organize complex concepts and workflows for technical documentation, customer support information, and training.

Averhealth helps treatment professionals, courts and attorneys, and child welfare agencies make a positive impact in communities every day by helping people with substance use disorders. We provide substance use monitoring and recovery support services enhanced by technology that deliver accurate, reliable, and actionable results, which creates safer and healthier communities.