Project Manager Full-time Job

We are looking for an experienced and highly organized Project Manager to oversee global rater and crowd programs. In this role, you will be responsible for managing operations, ensuring project milestones are met, and driving the success of initiatives supporting a large distributed workforce. The ideal candidate will combine strong project management skills, a solid understanding of digital workforce operations, and the ability to collaborate across internal and external stakeholders in a fast-paced environment.

Main Responsibilities:

Lead the planning, execution, and monitoring of rater/crowd projects, ensuring on-time and high-quality delivery.

Define project scopes, timelines, and resource allocation while managing risks and dependencies.

Act as the main point of contact for internal stakeholders, providing regular updates, reports, and insights on project performance.

Monitor KPIs such as productivity, quality, and retention of the crowd workforce, identifying areas for optimization.

Partner with engagement and operations teams to ensure a positive contributor experience and effective communication strategies.

Develop and maintain documentation, including project plans, process flows, and governance frameworks.

Drive continuous improvement initiatives by analyzing feedback and implementing best practices.

Manage escalations, troubleshoot challenges, and propose solutions to ensure smooth project execution.

Support budget planning, forecasting, and resource management for project delivery.

Ensure compliance with organizational policies, legal requirements, and client expectations.

Qualifications

Strong verbal, written, and organizational skills

Education: Bachelor’s degree in Project Management, Business Administration, or related field (Master’s degree or PMP certification preferred).

Experience: 3+ years in project management, ideally in BPO, tech, or digital workforce operations. Experience with distributed workforces or large-scale rater/crowd programs is a strong plus.

Skills:

Strong leadership and stakeholder management skills.

Excellent verbal and written communication in English.

Proficiency with project management tools (Jira, Asana, Trello, MS Project).

Data-driven mindset with experience analyzing metrics and preparing executive reports.

Ability to balance multiple priorities in a global, fast-paced environment.

**At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence, and performance without regard to any characteristic related to diversity. Send us your complete resume in English.

TELUS Digital AI & Data Solutions partners with a diverse and vibrant community to help our customers enhance their AI and machine learning models. The work of our AI Community contributes to improving technology and the digital experiences of many people around the world. Our AI Community works in our proprietary AI training platform handling all data types (text, images, audio, video and geo) across 500+ languages and dialects. We offer flexible work-from-home opportunities and Onsite jobs in many regions for people with a passion for languages. We have both part-time jobs with no fixed schedule and onsite full-time jobs. Whoever you are, wherever you come from, come join our global AI Community. www.telusdigital.com