Project Coordinator II Full-time Job

Company Description:Astreya is the leading IT solutions provider to deliver technology-enabled services and fuel digital transformation to some of the most exciting companies on the planet. We are at the cusp of a new way of working with our delivery model that helps our clients be positively productive by matching exceptional people to on-site teams delivering world-class IT service. With engineers in over 30 countries and 70 cities around the world, we are a global company working with the world's most recognizable and innovative organizations.Job Description:The IT Operations/Project Coordinator will facilitate and coordinate multiple cross functional teams to carry out day to day operations. Your job involves coordination and liaising with multiple teams, smart/remote hands and facility providers. Tasks may vary in number, size and complexity.The candidate should be able to demonstrate some experience and expertise in Colo/DC/POP site access, smart hands requests, RMAs, inventory, and audits, or similar logistics experience. Roles and Responsibilities:Work closely with the Facility providers and Smart Hands to drive the issues.Working with the Hardware vendors ensuring the RMA shipments to and from Facilities.Assists with daily monitoring of the ticketing system and resolving them under defined SLACollaborate with Coordinators in the other regions, for smooth start/end of shift handover, to ensure a 24/7 follow the sun service.Collaborates with various regional teams for ticket resolution.Assists with identifying trends or recurring problems and escalates to team lead for resolution.Continuous process improvement, updating documentation on process and procedures and introducing innovative ideas to improve service and efficiencyAssists with identifying and collaborating on new process improvement opportunities.Communicate effectively, maintain and establish a good rapport team and client.Assist with maintaining and monitoring ad-hoc project plans/schedules, work hours and expenditures.Attending and participating in client meetings as required.Works closely with SDMs/Project Managers to understand and maintain focus on their analytical needs, including assisting with identifying critical metrics and KPIs, and delivering actionable insights to relevant decision-makers.Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this positionRequired Qualifications/Skills:2 - 4 years of work experience in logistics or project coordination/managementFamiliarity with Microsoft Excel and Google SuiteExcellent communication skills, both verbal and writtenPositive attitude and dependableExcellent customer service skillsAbility to work both within a team and independentlyAbility to multitask and prioritize workload in a fast-paced environmentAbility to use good judgment, as well as problem-solving and decision making skillsAbility to maintain confidentiality and professional decorumPreferred (but not required) experience and qualifications:Project Management qualificationsBachelor Degree or equivalent What can Astreya offer you?Working with some of the biggest firms in the world as part of the Astreya delivery networkEmployment in the fast-growing IT space providing you with brilliant career options for years to comeIntroduction to the new ways of working and awesome technologiesCareer paths to help you establish where you want to goA company-wide mentoring program to advise you along the wayOnline training courses through multiple learning platforms to upskill youPerformance management system to provide you with meaningful, actionable feedbackDedicated management to provide you with a point of leadership and careInternal promotion focus. We love to build people from within.