Norwegian Speaking Customer Service for E-commerce Company in Greece-repost Full-time Job

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Norwegian Speaking Customer Service Representatives at an innovative E-commerce Company based in Greece. This role is ideal for customer-oriented individuals who are enthusiastic about e-commerce and eager to assist customers with their shopping experience. You will connect with customers in Norwegian, providing them with excellent support and guidance as they navigate our online platform.Key ResponsibilitiesHandle customer inquiries regarding orders, product information, and shipping details via phone, email, and live chat in NorwegianAssist customers with account management, including creating accounts, tracking orders, and processing returnsProvide solutions to customer issues, ensuring a seamless shopping experienceDocument customer interactions accurately within our CRM systemCollaborate with logistics and product teams to resolve customer concerns effectivelyStay informed about company offerings and industry trends to provide relevant information to customersRequirementsFluency in Norwegian (both written and spoken) is essential; proficiency in English is a plusPrevious experience in customer service, particularly in e-commerce, is preferredStrong communication skills and a customer-first attitudeAbility to troubleshoot and resolve issues effectivelyStrong organizational skills to manage multiple inquiries and prioritize tasksFamiliarity with CRM software and general computer applicationsWillingness to work flexible hours, including evenings and weekends if necessaryBenefitsBenefits: Competitive Monthly Salary2 Extra Salaries Per YearFully Paid Relocation PackageFully Paid TrainingHealth InsuranceAnd Much More..