Member Solutions Consultant - Outbound Full-time Job

At RAC, we are passionate about development and providing new opportunities. This means we are on the lookout for someone to join our Sales and Member Service Outbound team.

The opportunity

We are currently looking for a passionate Member Solutions Specialist to join outbound contact centre team working Monday-Friday, 9am-5pm in a full-time position

What are we looking for?

A successful candidate will have previous experience in sales and/or customer service and have the following skills:

Adaptable to changing requirements of our members

Resilience and the ability to handle a variety of different calls

Great communication skills

Results driven with proven ability to meet specific KPI’s

What will you be doing?

As an outbound sales and service consultant, you will be responsible for:

Making a number of outbound calls to members daily

Having meaningful conversations with our existing members on their current RAC products

Providing support and general advice to new members

Work to conversion not product sales

Member centric retention Team

You will be trained in Auto Services and Tyres to broaden your scope

Not sales focused, KPIs are driven by booking members in for our services

Please note: We encourage you to apply as soon as possible as RAC reserves the right to close this vacancy without notice. For any questions about the role, please contact the Talent Acquisition Team via smsrecruitment@rac.com.au

At RAC we offer career opportunities that will allow you to give back and make a difference to our members and the WA community. We pride ourselves on employing the highest calibre of people to meet our members needs. RAC promotes healthy living and aims to protect health and safety of employees, members and visitors.
RAC has been a part of the West Australian community since 1905. We are unique organisation, built by members for members. From our origins as a motoring club, we have grown to a diverse organisation of over 1,400 employees serving more than 1 million members with a range of products and services. RACs difference is that we are a membership organisation, which means we don't have shareholders and we reinvest our profits for the better of our members and the WA community.
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