IT Support Specialist-repost Full-time Job

Essential Duties And ResponsibilitiesSelf-assign tickets from the queue and troubleshoot them Support various student technology issues, including connectivity to the school’s network.Support staff and faculty workstations and laptops, including hardware and software deployment, phone connections, general IT troubleshooting, and network connectivity.Support and manage on-site lab workstations, including deployment of images and maintenance of software packages.Prepare workstations and laptops as well as configuring via Intune & JAMF and installing necessary software Maintain inventory of IT-related equipment deployed and on-hand throughout the company Report and communicate system issues with the IT Manager and escalate issues to the systems or network administrator when necessary.Contribute and maintain documentation within the knowledgebaseNon-Essential Duties And ResponsibilitiesPerform other duties as assigned by the IT Manager.Other ResponsibilitiesN/ASupervisory ResponsibilitiesN/ACompetencies | Knowledge | Skills | Abilities:General understanding of Active Directory (On-Premises & Azure)Ability to analyze issues, including being able to review and understand system and event logsAbility to crimp network cableGeneral understanding of basic networking conceptsKnowledge of audio and video equipment and setup is a plus but not required.Education And/or ExperienceExperience with both Windows and macOS operating systems Experience supporting users and systems within a domain environment.Certificates | Licenses | Registrations:CompTIA A+ and related certification accreditation advantageous.Associate or bachelor’s degree in computer science, Information Technology, Information Systems, or related discipline(s) is a plus.Computer SkillsRefer to Competencies | Knowledge | Skills | Abilities section.Environmental Factors are those that are required and performed with or without an accommodation:Might be exposed to dust.Might be exposed to electric shocks.Might be exposed to Wi-Fi radiations.Physical Demands are those that are required and performed with or without an accommodation:Able to lift at least 25lbs. of computer equipment or furniture. Selected candidate must have the ability to crawl and/or crouch on the floor to troubleshoot issues as needed.Able to sit and/or stand for an extended periodEmotional and Mental Demands are those that are required and performed with or without an accommodation:Be able to stay calm during conversation with possible frustrated staff or students.Be able to multi-task.Powered by ExactHire: 188062