IT Support-repost Full-time Job

Client: Utilities CompanyTerm: Contract 6-months - 10/20/2025 - 4/24/2026Pay: $25-$26/Hr Work Authorization: MUST be USC or GCLocation: On Site North Tampa Scope: This position will be responsible for end user computers and peripherals installation, troubleshooting and configuration of hardware and software; processing of warranty repairs and replacements; collaboration with users; collaboration with field support analysts, service desk analysts, asset management team and other IT support personnel. Education:Required: High School Diploma or equivalentPreferred: Associate's or Bachelor's degree in a computer-related field or business administration with concentration in computer scienceLicenses/Certifications:Required: Valid Driver's LicensePreferred: ITIL certification. Microsoft Certified Product Specialist (MCP), A+ Certification, or related certifications, training, or equivalent experienceExperience:Required 3 years, but prefer 6 years of customer & IT support experienceExperience with end user computers and peripherals installation, troubleshooting and configuration of hardware and software;Experience processing of warranty repairs and replacementsGeneral knowledge of Microsoft Office applications and Windows operating systemsAbility to analyze and repair hardware related issues on desktop and laptop computersResponsibilities:Provides on-site, remote, and phone support for business partners (IT customers)Installs, troubleshoots, configures, and upgrades hardware, operating system software and application softwareProvide a solution to technology related problems, issues, and questions, or escalate them to the appropriate support areasFollow-up on existing issues to ensure satisfactory and timely customer resolution (incident closure)Creates support documentation for staff on how to properly use, fix, and remedy software or devicesCommunicates and conducts self as a professional customer service representativeOrganize, maintain, and track equipment and parts for equipment repair and replacement