IT Helpdesk Agent (Japanese/English bilingual) Full-time Job

Introduction:

Our client is a global, innovative and very successful organisation providing professional IT services, outsourcing and consulting.

They require an experienced IT Helpdesk Agent to work at their international customer site in central Tokyo.

Working location: Tokyo

Your responsibilities:

Responding to customers requests via phone, e-mail or chat

Investigating and resolving technical issues, or escalating as appropriate

Working independently in a challenging customer-facing role.

Maintaining knowledge base documentation

Actively participating in team meetings to ensure a consistently high level of service is provided

Requirements:

Native level Japanese and fluent English language skills (TOEIC 700+, BJT Level J2, Business level)

Solid technical experience of more than 1 year

Previous Helpdesk/Service Desk experience, ideally in an IT service environment

Experience using Helpdesk tools and IT ticketing systems is preferable

Excellent communication, listening, problem solving and interpersonal skills

Enthusiasm, desire to learn and develop new skills and passion to solve problems and help people

A recognized IT certification is preferable, i.e. CompTIA A+, MCP

Experience of supporting Windows Server environments, networks, Cisco telephone systems and IT security technologies is preferable

Bayside Personnel Solutions is a wholly foreign-owned and independent Human Resource Services firm headquartered in Tokyo and registered with the Ministry of Health, Labour, and Welfare.
Bayside Personnel Solutions is headed by personnel consultants who are internationally experienced business professionals with advanced academic qualifications.