FUNCTIONAL AREA: Customer Experience & ServiceNo of Openings: 2KEY RESPONSIBILITIES:FOC Relationship Management: Build and nurture strong relationships with FabOne Field Operations Coordinators (FOCs) through regular check-ins, support calls, and regional visits to ensure engagement and performance alignment.Customer & Field Support: Act as the primary point of contact for FOC and store queries, resolving escalations promptly and ensuring a seamless flow of communication between the field and head office.Program Data Validation: Validate monthly FabOne entries with 100% accuracy, review supporting proofs, conduct telephonic verifications, and maintain audit trails while ensuring compliance with program guidelines.Training & Onboarding: Conduct regional training sessions for new and existing FOCs, prepare training materials, and share best practices to drive program excellence and consistency.Process & Stakeholder Coordination: Collaborate with Regional Managers, Store Managers, and internal teams (Finance, HR, etc.) to resolve operational issues and streamline workflows.Reporting & Continuous Improvement: Maintain program records in Excel/Google Sheets, generate insights from validation data, and suggest process improvements for efficiency and accuracy.JOB SPECIFICATION: (QUALIFICATIONS/KNOWLEDGE/EXPERIENCE)Years of Functional Experience: 1 - 2 years of work experience in in retail operations, field coordination, or customer-facing roles. Degree/Diploma: Any GraduateKnowledge & Skills: Proficiency in MS ExcelEnglish communication skills - read and writeCustomer Relationship managementExperience with CRM or sales tracking platforms (taqtics experience is a plus)Interested candidates please share resume at nishi.mishra@fabindia.net